Coscharis Group Limited is recruiting to fill the position below:
POSITION : After Sales Operations Manager (Automobile)
Responsibilities
Responsible for identifying after sales weaknesses and areas of improvements;
Ensuring that the complaints of the customers are attended to using best practices ;
Management of incentives programmes for after sales;
Implementing core processes of after sales department;
Ensuring the recovery of break down vehicles and timely fixing by the workshop;
Implementation and management of improvements in administration of the workshops;
Interface between customers and the workshop personnel;
Making sure that work flows through the workshop effectively and that targets and deadlines are achieved to pave way for customer satisfaction etc
Qualifications
B.Sc / HND in Mechanical/ Electrical Engineering with at least seven years hands-on experience in handling after sales operation of a well structured automobile company
Have expertise in operations of after sales in a reputable automobile company, have a strong customer focus and be able to ensure that objectives are delivered.
Able to deal with cost management, budget and expenditure, productiveness and performance levels.
Ability to provide practical solutions to problem is a must
Strong communication skills (verbal and written) and be computer literate.
Sorry the application deadline for this job has elapsed
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