Customer Fleet Operations Officer at The Dangote Group

 Employment Nigeria 08-Dec-2017 NIGERIA , Manufacturing   Customer Service  

The Dangote Group - Nigeria's most diversified conglomerates with interests in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.

POSITION : Customer Fleet Operations Officer

Responsibilities

  • Ensure that allocated trucks complete the required number of trips for its designated plant
  • Sign-off monthly truck performance (trips & volume) with customer
  • Document reports of Agreement breaches for investigation and analysis
  • Ensure that all necessary statutory documents required for vehicles’ roadworthiness are in place
  • Carryout periodic Customer surveys to gauge the level of satisfaction with the scheme
  • Maintain accurate fleet inventory per customers to ensure data integrity
  • Maintain accurate utilisation data per customers for all trucks in operation
  • Manage customers repayment process in a transparent manner.
  • Initiate truck repossession in the event of payment default
  • Ensure that Remedial Action Plans generated from various audits and inspections are recorded and tracked until close-out.
  • Process change of ownership documents (in conjunction with Risk Team) for customers at the end of payment cycle.

Accountability:

  • Truck integrity
  • Spare parts availability
  • Assurance of fleet integrity
  • Maintenance cycle time
  • Adherence to OEM Maintenance recommendations.
  • Truck Preventive / Breakdown maintenance
  • Truck Inspection/spot check

Key Interfaces:

  • Control & Surveillance Team
  • Third Party Maintenance Workshops
  • Customers
  • Sales & Marketing Team
  • Logistics Operations Team
  • Finance Team

Requirements

  • University Degree in Computer Science, Social Sciences, Sciences
  • 2 – 4 years experience i
  • Proficiency in computer applications.

Competencies :

  • Performance management
  • Good presentation skills
  • Analytical skills
  • Good interpersonal relationship
  • Good leadership skills
  • Good customer relationship
  • Good working knowledge of NOVATRAC system/ application.

Benefits
Commensurate with experience



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