Engineering Vacancy at NCR Corporation (NYSE: NCR)

 Employment Nigeria 09-Dec-2017 LAGOS , Engineering  

NCR Corporation (NYSE: NCR) enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is recruiting to fill the position below:

POSITION : Customer Engineer

 Responsibility

  • He must be able to work within the stipulated rules and regulations of the company.
  • Supervise team member to provide the best service delivery to our esteem customer.
  • Ensure he continuous meet Service level agreement the company have with the customer.
  • Be an expert that directs project specific activities of team members and offers management assistance to the organizational leader
  • Able to work with other CEs and CallCenter optimally to achieve their individual and collective KPI set by the company.
  • Be customer centric, technically inclined and must be a fast learner.
  • Typically manages overall life cycle of one or more Knowledge Solutions.
  • Ensure reduction of failures/incidents, designing efficient and cost effective service philosophies, optimizing use of assets to reduce inventories and improve cash flows and performing proactive lifecycle management on both product and service performance

 Qualifications

  • Bachelor’s Degree or Higher National Diploma
  • CCNA certification is mandatory.
  • 4+ years of related engineering field experience
  • Understanding of current Incident Management processes and systems
  • Strong analysis and good reporting skill.
  • Self-motivation, customer focused.
  • Strong written and oral communication skills
  • Strong team orientation.
  • Customer service experience will be and added advantage.


Sorry the application deadline for this job has elapsed



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