Operations Manager (VAS) - Lagos

 eRec 09-Dec-2017 ₦300,000 - 600,000 LAGOS , LAGOS ISLAND , LAGOS MAINLAND , IT and Telecoms   Managerial   Technical   MBA   Others  

Our Client since its establishment as a mobile solutions company has been engaging with consumers in the mobile environment, delivering services of high standards, quality and value based on understanding of consumers’ behaviour, demographics and psychographics. Their services cover local and international organisations, various industries including Entertainment, Banking, Manufacturing, Transportation and Health. They currently have an opening for an Operations Manager.

Reports to the Senior Business Manager

Job Profile:

The operations manager would ensure the organisation is running as well as it possibly can by managing day-to-day activities, analysing statistics with a smooth efficient service that meets the expectations and needs of customers and clients.

Key Responsibilities:

  • Ensure company services and projects are delivered on time and to specification.
  • Coordinate day to day inter departmental activities.
  • Manage customer, vendor, MNO and Industry Regulator relationships.
  • Maintain service standards by ensuring internal processes are followed.
  • Identify, Solve (where possible) or escalate operational issues.
  • Ensure relevant information is shared amongst all departments.

Key Requirements:

  • Minimum of Bachelor’s Degree
  • Approximately 4-6 years relevant or transferrable experience. 40% must be VAS experience
  • VAS experience is a must have
  • Certificate Management Programs (e.g. Project Management, Product Management)
  • Completed NYSC
  • Post Graduate degree, MA/MBA/MSc (optional)
  • Excellent documentation and presentation skills
  • Excellent man and resource management skills
  • Good analytical, numerate, reporting and computer skills
  • Good interpersonal skills
  • Good communication (verbal and written) skills. Above average competence using Microsoft Office Suite

Required Experience & Training

  • Project management/support
  • Service Delivery
  • Customer/Vendor Service management
  • Process Management
  • Software/Systems Development/Quality Assurance (or other technology related discipline

Personal Attributes

  • Presentable, well spoken with good interpersonal communication
  • Professional, Mature (Not age)
  • Self-motivated with a can do attitude
  • People, results and solutions oriented
  • Logical thinker and problem solver
  • Leadership skills and Trustworthy


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