Entry Level Customer Relationship Officer at KRAKS Media

 Employment Nigeria 15-Dec-2017 LAGOS , Customer Service  

POSITION : Customer Relationship Officer

Responsibilities

  • Working closely with Account Officers and business development officers
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the Team lead and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other services the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the team lead.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

 Qualifications

  • A B.Sc holder with a minimum of 2:1
  • 1minimum  year experience
  • Not be older than 27 years old.

How To Apply
Candidates should forward their letter of Application and detailed CV's as one attachment to: Jobs@Kraks.co with position applied for as subject



Sorry the application deadline for this job has elapsed



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