Entry Level Customer Relationship Officer at KRAKS Media
Employment Nigeria
15-Dec-2017
LAGOS ,
Customer Service
POSITION : Customer Relationship Officer
Responsibilities
- Working closely with Account Officers and business development officers
- Escalating and resolving areas of concern as raised by clients.
- Carrying out client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and flagging potential issues.
- Updating the Team lead and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within key clients.
- Letting customers know about other services the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the team lead.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Qualifications
- A B.Sc holder with a minimum of 2:1
- 1minimum year experience
- Not be older than 27 years old.
How To Apply
Candidates should forward their letter of Application and detailed CV's as one attachment to: Jobs@Kraks.co with position applied for as subject
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