SUPERVISOR
FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Drafts duty roaster and schdules rotation plan.
PREREQUISITES:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management System is required.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
EXPERIENCE:
Minimum 2 to 3 years work experience as a hotel Front Office Associate / Front office cashier in a hotel.
SUPERVISOR
FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
PREREQUISITES:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.
Requirements
A female is preferable, with Minimum 2 to 3 years work experience as a hotel Front desk supervisor in a hotel.
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