Customer Care Executive at Ibadan Electricity Distribution Company (IBEDC) Plc

 Employment Nigeria 30-Dec-2017 KWARA , IBADAN , OSUN , Customer Service  

Ibadan Electricity Distribution Company (IBEDC) Plc is responsible for electricity distribution in Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states

POSITION : Customer Care Executive

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • To implement IBEDC’s customer service policies and strategies (handling of customer inquiries, requests and complaints)
  • Provides regular reports to the supervisor based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
  • Responsible for maintaining a high level of professionalism with customers and while maintaining a positive rapport with every customer
  • Provide feedback on the efficiency of the customer service process

Requirements

  • A Bachelor's Degree in Social Sciences, Business discipline or any related field.
  • Membership of a professional body in the Marketing or Management field is an added advantage.
  • At least 0 - 3 years post qualification experience  must have been in customer services or marketing of products and services.
  • Excellent relationship management skills
  • Strong understanding of the business of IBEDC and related businesses in the electricity sector
  • knowledge of power Industry
  • Strong problem solving and analytical skills
  • Strong oral and communications skills


Sorry the application deadline for this job has elapsed





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