Customer Care Executive at Ibadan Electricity Distribution Company (IBEDC) Plc

 Employment Nigeria 30-Dec-2017 KWARA , IBADAN , OSUN , Customer Service  

Ibadan Electricity Distribution Company (IBEDC) Plc is responsible for electricity distribution in Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states

POSITION : Customer Care Executive

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • To implement IBEDC’s customer service policies and strategies (handling of customer inquiries, requests and complaints)
  • Provides regular reports to the supervisor based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
  • Responsible for maintaining a high level of professionalism with customers and while maintaining a positive rapport with every customer
  • Provide feedback on the efficiency of the customer service process

Requirements

  • A Bachelor's Degree in Social Sciences, Business discipline or any related field.
  • Membership of a professional body in the Marketing or Management field is an added advantage.
  • At least 0 - 3 years post qualification experience  must have been in customer services or marketing of products and services.
  • Excellent relationship management skills
  • Strong understanding of the business of IBEDC and related businesses in the electricity sector
  • knowledge of power Industry
  • Strong problem solving and analytical skills
  • Strong oral and communications skills


Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS

Graduate Receptionist/Customer Care Officer at B-PAC Nigeria Limited

Latest Jobs at Mikano via Best Search

Retail Sales Representative

Front Desk Officer at Infostrategy Technology Nigeria Limited

Current Job at FINCA International


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Cost Controller at Maventeq Systems Limited

Project Manager at Maventeq Systems Limited

Contracts Engineer at Maventeq Systems Limited

Lead Project Planning & Delivery at Maventeq Systems Limited

HSE Lead at Maventeq Systems Limited

More

GET FREE JOB ALERTS

POPULAR JOBS

Contracts Engineer at Maventeq Systems Limited

Project Manager at Maventeq Systems Limited

Cost Controller at Maventeq Systems Limited

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,