iROKOtv, head quartered in Lagos, Nigeria, the company has pioneered Video-On-Demand for Nollywood content (Nigerian movies) and has aggregated the world's largest online catalogue of African content, totaling 10,000+ hours.
POSITION : Call Center Agent
Responsibilities
- Record all telephone interaction appropriately on the CRM.
- Manage and resolve customer complaints when the need arises
- Identify and escalate priority issues with customers.
- Provide customers with product and services information.
- Handle customer inquiries/complaints via email & another channel
- Contributes to overall team sales by meeting monthly individual targets as well as the team target.
- Deliver prepared sales scripts to persuade potential customers to purchase iROKOtv Subscription packages.
- Retain customers by managing customers’ accounts.
- Recommends product benefits to potential customers to upsell.
- Follow up on initial contacts by contacting by telephone.
- Constantly learning new product changes by consistently staying up-to-date with new IROKOtv products/services
How To Apply
Candidates should apply in person at IROKOtv office on 19th & 20th of December:
Number 8, Adebayo Mokuolu Street,
Beside Hotel New Castle,
Anthony Village,
Lagos State.
Sorry the application deadline for this job has elapsed
