JOB POSITION: Engineer- Inshop Technical Support Openings (Locations) Lagos
1] First line contact, providing technical assistance to all walk-in customer at Shops
2] Assist in after sales device setup, installation, and configuration processes for new subscribers
3] Create a positive customer experience
4] Assist / guide customers to handle different hardware and software application as required
5] Perform diagnostics, troubleshooting, repairs and upgrade on all Spectranet access devices
6] Liaise with device & terminals unit, for all hardware errors & related replacement cases
7] Document help desk tickets/resolutions, and maintain defective device inventory list for shop
8] Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain Customer Service / Technical Support Group Reporting to Direct - Supervisor Technical Support Group; Functional, HOD Place of Posting Nigeria Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player. Desired Attributes Relevant Industry Experience, been on the front desk handling customers and team.
Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech Desired Experience
1 to 3 years in similar profile.
Qualified and interested candidates should forward cv on email@example.com using the position applied for as subject of the mail.