JOB POSITION EXECUTIVE – CHANNEL SUPPORT (VOICE)
OPERATIONAL LOCATION: LAGOS
Our Client, an Internet Service Provider/ ICT with coverage across the country is recruiting for the post of Channel Support (VOICE)
MAJOR DELIVERABLES:
1] Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
2] Ensure that calls are answered within defined threshold of 20 seconds
3] Handle customer complaints, requests and queries shared by Channel Partners via inbound calls 4] Emphasis on First Level Trouble shooting and concern redressal
5] Maintain two way communication medium to ensure redressal provided is also shared with Channel
6] Maintain and build lasting customer relationships by ensuring concerns attended are resolved
7] Ensure relevant communications, records and data are updated and recorded
8] Identify and escalate situations requiring urgent attention to appropriate department
9] Prepare daily activity reports and share with TL / Supervisor and HOD
FUNCTION / DOMAIN: Customer Service / Customer Interaction Group
REPORTING TO: SUPERVISOR– Call Centre
PLACE OF POSTING: Nigeria
ESSENTIAL ATTRIBUTES: Computer Knowledge, Internet and Tech savvy, Customer query resolving skills, Sales Acumen, Customer Focus, Excel Knowledge is a MUST, Languages – Hausa, Yoruba, Igbo and English
DESIRED ATTRIBUTES: Relevant Industry Experience Preferred
QUALIFICATIONS GRADUATE: Post Graduate
DESIRED EXPERIENCE: 1 to 3 years
Latest Nationwide Jobs in Leadway Assurance Limited 2011
Class Teacher at Smart Partners Consulting
Graduate IT Officers at Paramount Medical Services Limited
Logistics Execution Manager at British American Tobacco Nigeria
Environment Health and Safety (EHS) Operations Manager at British American Tobacco Nigeria
Business Execution Lead, Nigeria at Citibank Nigeria Limited (CNL)
State Data Assistant (Roster) at World Health Organization (WHO)
Branch Manager at First City Monument Bank Limited (FCMB)
MoreRegional Technical Officer at Airtel Nigeria
Access Bank Plc Entry Level Recruitment Campaign (ELTP Retail) 2024
Customer Support Service Technician (MTU Engines) at Rolls-Royce
Logistics Supervisor at Médecins Sans Frontieres (MSF)
Assistant Accountant at Qatar Charity Organization
Interim Supply & Logistics Coordinator at Oxfam
More