ONSITE FIELD ENGINEER (ISLAND)

 LORACHE LIMITED 17-Jan-2018 ₦60,000 - 100,000 LAGOS ISLAND , IT and Telecoms  


Job: Engineer- Onsite & Inshop Technical Support ( ISLAND RESIDENT ONLY) 

 

Openings Location Lagos

 

Major Deliverables
1] Manage incidents, respond to requests for technical assistance in person, via phone & email

2] Responsible for supporting post-sales customer activity remotely and on-site.

3] Responsible for carrying out detailed Site Survey & maintain proper documentation
 
4] Perform installation and implementation and network integration at customer’s site
 
5] Promptly investigate, resolve & report any incidents, errors, events or deviations.

 

6] Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

 

7] Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to company's approved standard.

 

8] Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

 

9] Track and route problems and requests and document resolutions

 

10]Prepare daily activity reports

 

11] Inform management of recurring problems.

Function/ Domain Customer Service / Technical Support Group

 

Reporting to Direct - Supervisor Technical Support Group; HOD

 

Place of Posting Nigeria.

 

Essential Attributes Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN,Device/Network level
Troubleshooting.
a.Computers (OS & Application Level),

Analytical, Internet and Tech savvy, Customer Focused, Team Player.
Desired Results Relevant Industry Experience, been on the front desk handling customers and team.

 

Qualifications HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/ InfoTech.

 

Desired Experience 1 to 3 years in similar profile.

DEADLINE: 19th of January, 2018


Qualified and interested candidates should forward cv on jobs@lorachegroup.com using the position applied for as subject of the mail.



Sorry the application deadline for this job has elapsed



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