ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

Job Title: Social Media Officer 

Purpose of the Job

• To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

Expected Key Results

• Manage customer complaints and expectations on social media platforms
• Generate brand awareness
• Identify trends on social media
• Elicit concrete information from customers via surveys and campaigns
• Identify online threats, escalations and business enquiries
• Analysis/Reporting
• Carry out other responsibilities as assigned

Educational Qualifications & Functional Skills

• Minimum 2.1/Upper Credit Bachelor's Degree in Social Sciences preferably  public relations, marketing, social media management or business communications.

Work Experience:

• Minimum of 1-2 years related experience.

Other Requirements:

• Strong analytically skills
• Proficient use of CorelDraw
• Graphic design skills
• Knowledge of digital media as it relates to branding
• Team player
• Drive results
• Cultivate Innovation
• Online reputation management
• Resilience
• Strong communication – both verbal & written and inter-personal skills
• Tact and a good sense of humor
• A passion for all things digital
• Hardworking  and Extremely organized
• Self-motivated