POSITION : Client Service Manager - RMS

Requirements

• B.A/B.S Required (MBA desirable)
• At least 4 to 7 years experience in Client Sales & Services (RMS).

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Responsibilities

• Responsible for delivery of quality service on Coca-Cola Account (valued at over USD 4.5M) in order to achieve the set financial objectives and other operational performance indicators.

Client Servicing:

• Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
• Build and maintain ongoing relationships with the identified key persons within client organization
• Attend client planning meetings and contribute by matching ACNielsen products to client needs
• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

Financial Management:

• Manage client funds and ensure that all funds are depleted by year end
• Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical:

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Provide value-added analyses and respond to special requests
• Manage data quality issues by overseeing data inquiry process
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility