Vacancy for Customer Network Support Engineer at Ericsson Nigeria

 Employment Nigeria 28-Feb-2018 LAGOS , IT and Telecoms  

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Title: Customer Network Support Engineer

Location: Lagos
 

Job Summary

  • We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients.
  • You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales.
  • This will require detailed customer networks knowledge and knowledge of the customer strategies.
  • As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization.
  • You will also take active part of the Emergency Handling support.

Responsibilities
The Customer Network Support Engineer is responsible for:

  • Customer request handling
  • Software update handling (SUH)
  • Developing and maintaining relationships
  • Identifying new business opportunities

Key Qualifications/Requirements

  • Education: Bachelor's Degree
  • Min years of experience: 5 Years
  • Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
  • Market insight
  • Financial acumen and skills
  • Ericsson portfolio knowledge preferred
  • Service Delivery process, models and strategy
  • Change and improvement management skills
  • Consultative selling skills
  • Negotiation and argumentation skills

Additional Requirement:

  • Candidate should be open for 24*7 work environment.


Sorry the application deadline for this job has elapsed



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