Restaurant Operations Manager at the Grill Mall Limited

 Employment Nigeria 16-Mar-2018 LAGOS , Fast Food and Restaurant  

The Grill Mall Limited, a reputable comapany in Lagos State, is recruiting suitably qualified candidates to fill the position below:

Job Title: Restaurant Operations Manager

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Direct reports include:

  • Chefs
  • Barmen
  • Waiters
  • Dispatch bikers
  • Security

Requirements

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role (minimum of 5 years’ experience)
  • Proven customer service experience as a manager
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • B.Sc degree in Business Administration; hospitality management or culinary schooling is a plus

Remuneration
Salary ranges from N120,000 to N160,000 Monthly.



Sorry the application deadline for this job has elapsed



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