Vacancy at IHS Towers for Tools Administrator

 Employment Nigeria 11-Apr-2018 LAGOS , Engineering   Administrative  

IHS Towers, the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East is recruiting to fill the position below:

POSITION : Tools Administrator 

Requirements

  • 1st degree in Computer Science or related discipline
  • 4+ years’ experience in a related field or role
  • Personal qualities of integrity, credibility, and commitment to the mission of IHS
  • Flexible and able to multi-task
  • People Management
  • Problem solving skills
  • Analytical skills
  • Conflict resolution
  • Performance Management
  • Database Management
  • Computer and Information Management
  • End User Support
  • Network Operations Management

Responsibilities

  • Create templates and profiles for NOC users on all Remote Monitoring System (RMS) and Network Management System (NMS)
  • Ensure that changes to NOC tools follow IHS change management process
  • Ensure all NOC scripts are running efficiently
  • Ensure daily routine check of all databases used by the NOC
  • Ensure all NOC group emails are created and updated
  • Responsible for granting and denying user access after appropriate approval
  • Ensure all tools are functional and usable by the Network Operations Centre (NOC) team by avoiding connectivity issues.
  • Take ownership of issues with the tools and see problems through to resolution
  • Identify, diagnose and troubleshoot software failures while keeping a line of communication with impacted users.
  • Continuously research more effective ways to improve performance of tools.
  • Ensure systems upgrades are done timely without disrupting users
  • Ensure proper recording and closure of all issues escalated by end users with proper root cause analysis
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Ensure all locked accounts passwords are reset on time
  • Document knowledge in a knowledge database and make it available in notes and articles for system user.
  • Perform other appropriate duties as requested by Head Quality Assurance.

How To Apply
Candidates should send their CV's and Cover letter to: talent@ihstowers.com with position applied for as the subject



Sorry the application deadline for this job has elapsed



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