Internship Vacancy at Bincom ICT Solutions Limited

Employment Nigeria 21-Apr-2018 LAGOS , Customer Service

POSITION : Customer Experience Manager

Description

This is a short-term internship (6 months – 1-year contract) position which may translate to a full-time role based on performance.

Key Skills

Needs strong communication skills to answer customers clearly. Must understand and communicate information effectively in writing, by phone, or in person.
Help retain customers by answering customer questions and complaints in a helpful and professional manner.
Creating positive interactions with customers is an essential part of a representative’s job.
Must listen carefully and understand a customer's situation in order to help them.
Workers should be patient and polite, especially when interacting with difficult or irate customers.
Must determine solutions to a customer's problem. By resolving issues effectively,representatives contribute to customer loyalty and retention
Working knowledge of office equipment, like printers.
Strong organizational skills with the ability to multi-task.
Accuracy / attention to detail.
Willingness to obtain in house training for back end use of the Faitress website and uploading new products as well as effecting price change.

Experience, Skills & Personal Competencies:

Adaptability.
Time Management Skills.
Proficiency in MS Office (MS Excel, Ms word).
Excellent time management skills and the ability to prioritize work.
Proficiency in using POS devices as well as applications for sales
Strong documentation skills
Flair for beauty services and products.

Responsibilities

Listen to customers' questions and concerns, and provide answers or responses as well as general support
Provide information about hair products, colour, wigging and hair care services
Take orders, calculate charges, and process billing or payments
Help to generate sales leads while providing information about wigs and other hair units available or services
Review or make changes to customer accounts at the backend
Handle returns or complaints
Like and share as well as minimal content provision on social media pages
Record details of customer contacts and actions taken
Refer customers to supervisors or more experienced employees
Process cash refunds/exchanges, and help customers locate items.
Submit and reconcile expense reports.
Provide daily in store styling of all wigs and hair pieces as well as keep tidy store environs
Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Support all company initiatives such as periodically distributing fliers etc, give actionable feedback, share best practices and serve as advocate and information source for company.
Keep abreast of industry trends, competition, and new opportunities.

Sorry the application deadline for this job has elapsed

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Internship Vacancy at Bincom ICT Solutions Limited

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