Vacancy for Customer Service Manager at Brosch Engineering Services

Employment Nigeria 01-May-2018 LAGOS , Customer Service

Brosch Engineering Services is an indigenous Engineering Company capable of handling every conceivable design in Construction, Civil Engineering and Allied fields. Brosch Engineering Services has significant experience in the maintenance and engineering capability of rotating and reciprocating equipment and providing electrical power solutions.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.
The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a customer service manager, or assistant manager
Experience in providing customer service support
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
HND (Minimum) in any Engineering field.

Remuneration
Very attractive.

Application Closing Date
1st May, 2018.

How To Apply
Interested and qualified candidates should send their CV's and Cover Letters to: admin@broschengineering.com.ng

Sorry the application deadline for this job has elapsed

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Vacancy for Customer Service Manager at Brosch Engineering Services

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