Job Vacancy for a Customer Care Officer at Ibadan Electricity Distribution Company (IBEDC) Plc
Employment Nigeria
30-May-2018
IBADAN ,
Customer Service
Ibadan Electricity Distribution Company (IBEDC) Plc - is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
POSITION : Customer Care Officer
Qualifications
- Good understanding of Electricity Distribution Business and the Power Sector in general
- Knowledge of Utility Industries
- Strong Customer Relation Management Skills
- Good knowledge of Marketing & Customer insights
- Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
- Proficient in the use of Microsoft Office suite
- Minimum Qualification - Bachelor Degree
- Required Experience 3 - 5 years
Responsibilities
- Assists in the implementation of IBEDC's customer service policies and strategy
- Responds to customer inquiries, requests and complaints
- Creates and manages customer log - database to monitor and track all customer issues and resolution
- Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
- Executes the day-to-day operations of the unit and oversees call centre operations
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