Job Vacancy for a Customer Care Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

 Employment Nigeria 30-May-2018 IBADAN , Customer Service  

Ibadan Electricity Distribution Company (IBEDC) Plc - is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).

POSITION : Customer Care Officer

Qualifications 

  • Good understanding of Electricity Distribution Business and the Power Sector in general
  • Knowledge of Utility Industries
  • Strong Customer Relation Management Skills
  • Good knowledge of Marketing & Customer insights
  • Good Interpersonal, Negotiation and Communication skills (Telephone etiquette)
  • Proficient in the use of Microsoft Office suite
  • Minimum Qualification - Bachelor Degree  
  • Required Experience 3 - 5 years    

Responsibilities

  • Assists in the implementation of IBEDC's customer service policies and strategy
  • Responds to customer inquiries, requests and complaints
  • Creates and manages customer log - database to monitor and track all customer issues and resolution
  • Prepares regular reports to unit lead based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
  • Executes the day-to-day operations of the unit and oversees call centre operations


Sorry the application deadline for this job has elapsed



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