First Excelsia Professional Services Limited – Our client, a fast growing financial institution in Lagos, is currently seeking the right talent to fill the position below

Job Title: E-Channels Manager
Location: Lagos

Job Description

• Manage customer’s complaint.
• Liaising with correspondent Banks and switching companies
• Manage card settlement, reconciliation and resolution.
• Responsible for planning the organization’s e-business strategies, and goals regarding e-business development.
• Develops and manages organizational changes needed to meet goals involving e-business strategies.
• Coordinate and negotiate with various departments including product & asset management, marketing and operations department on e-business development initiatives

Person Specification

• Bachelor’s degree in an IT or a related discipline
• Extensive knowledge of e-business department processes.
• Good and hands on experience in the management of e-channels, ATM, POS, Internet Banking etc.
• Minimum of 8 years’ experience in the financial service sector, with 4 years supervisory experience is required.