The Curve Group Recruitment for a Service Delivery Manager

 Employment Nigeria 13-Sep-2018 LAGOS , LAGOS ISLAND , LAGOS MAINLAND , Managerial  

The Curve Group, is recruiting suitably qualified candidates to fill the position below: 

Job Title: Service Delivery Manager
Location: Lagos
Job Description

  • Manage service activation ensuring a completion within the contractual timeline ensuring the best possible customer experience throughout
  • Managed approved customer trials & demonstrations ensuring success criteria achieved
  • Co-ordinate & report on against a onsolidated plan for all  sales to activation deliveries within the region
  • Take ownership and responsibility for delivering improvements on behalf of our customers;
  • Measure the impact of the changes that you are making to make sure that our customers realise the benefit of the service improvements;
  • Work with various functional groups including Marketing, Operations, Sales, Customer Support, Presales/Product
  • Implement strategies for improvements to service delivery and profitability
  • Coordinate training activities with support, marketing and sales teams and make sure the new customer has all processes and tools available they need to use the services
  • Ensure all customer deliveries are achieved  within the agreed scope, time, cost and quality
  • Act as escalation point on all service-enablement projects
  • Closely coordinate with internal teams on billing, ordering during the activation phase;
  • Ensure all service issues during the activation phase are promptly escalated and responded to, keep the customer informed at all times
  • Deliver Monthly reporting and KPIs
  • Coordinate all resources to deliver compliant products and services
  • Management and co-ordination of local subcontractors from contract to delivery.
  • Manage quality in compliance with contractual SLAs and requirements
  • Support presales opportunities such as exhibitions and conferences
  • Support ISO compliance (9001 and 27001)

How to Apply
Interested and qualified candidates should:
Click here to apply



Sorry the application deadline for this job has elapsed



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