Graduate Customer Service Officer at LifeBank Nigeria

Employment Nigeria 28-Sep-2018 LAGOS , Health Customer Service

LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

About the Role

The Customer Service Officer will be the first line of contact for LifeBank customers
The role will handle customer enquiries and resolve complaints through the call center.

Key Responsibilities

Answer calls, emails and web chat enquiries from prospective customers
Provide customers with accurate product and service information
Receive orders and schedule dispatch of blood and blood products
Establish priorities and sequences for the ordering, processing and dispatching of customer requests
Ensure compliance with set standards of customer service when conversing with clients
Help achieve sales objectives by making telesales and utilizing upselling opportunities
Create and update customer profile/accounts to allow for easy resolution of customer problems
Escalate complex issues to more experienced call center operators for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
Go the extra mile to build and maintain positive trust relationship with clients
Perform all other duties as assigned

Requirements
Educational Qualification:

B.Sc or HND in Hausa Language (skills compulsory), English, Mass Communication, or any related discipline

Experience:

1-2+ years in a customer service or similar role

Skills and Abilities:

Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situations appropriately
High proficiency in MS office suite
Must be able to prepare management reports and correspondence
Good knowledge of administrative and clerical processes/li>
Good stress and time management skills

Personal Attributes:

Highly organized and detailed
Passion for people
Very tech savvy and knowledgeable of current trends
Loves to talk and socialize
Has high energy levels
Attention to detail
Technology industry awareness

Work Environment

Work in the office on a shift system
Spend most of the working time at a computer wearing a telephone headset.

How to Apply
Interested and qualified candidates should send their CV's to: team@lifebank.ng

Sorry the application deadline for this job has elapsed

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Graduate Customer Service Officer at LifeBank Nigeria

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