Customer Relationship Manager Job In Standard Chartered Bank

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

CUSTOMER RELATIONSHIP MANAGER VACANCY IN STANDARD CHARTERED BANK


    Job Title: Customer Relationship Manager
    Job ID: 371037
    Job Function: Consumer Banking
    Location: Nigeria - SCB
    City:    Lagos
    Full/Part Time:    Full time
    Regular/Temporary: Permanent

Job Description
    To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
   

Key Roles & Responsibilities

  • Achieve cluster overall profitability target
  • Actively grow the Priority & International Banking segment through New to Bank customer acquistion
  • Implement and execute regular sales activities to generate business for the segment
  • Increase customer satisfaction and service quality as per established standards
  • Lead generation through organised sales presentations to groups and organisations
  • Solicit referals from other parts of the group as well as busines referals to other  business units
  • Maintain excellent customer experience and grow customer loyalty
  • Team Leadership
  • Portfolio growth
  • Grow product holdings per customer
  • Grow the number of customers signed on to alternate channels
  • Resolve customer complaints within the expected time frame
  • NIL fraud
  • Dormant account reactivation
  • Improve the branch and segment NPS scores
  • Consistently adhere to local and international regulatory standards 

 

Qualifications & Skills

  • Strong Banking and Financial Institutions sales experience.
  • University graduate with strong academic credentials
  • Sound knowledge of banking products and services, banking procedures, local laws and regulations
  • Excellent financial market knowledge and competitive awareness
  • Strong interpersonal and communications skills
  • Team player who shows initiative, assertiveness and strong leadership qualities
  • Sales driven
  • Strong customer service orientation

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.    
   

CLICK HERE TO APPLY
   



Sorry the application deadline for this job has elapsed



Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

SIMILAR JOBS


Leave Your Comments










JOB SEARCH

MOST RECENT JOBS

Specialist - Commercial Planning and Analytics at MTN Nigeria

Job Openings at Federal Medical Centre, Ikole-Ekiti

Recruitment at University of Maiduguri Teaching Hospital (UMTH)

Job Vacancies at University of Abuja (Now Yakubu Gowon University, Abuja)

Sahara Power Group Limited Graduate Engineering Programme

More

GET FREE JOB ALERTS

POPULAR JOBS

More

Employment Nigeria

About
Privacy Policy
Terms Of Use
Job Widget

Job Seekers

Sign Up
Login In
Search for Jobs
Upload CV

Employers

Advertise
Post Jobs
Sign Up
Sign In

Contact


info[at]employmentnigeria.com,