Customer Relationship Officer Job Vacancy At Standard Chartered Bank Nigeria
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Groups people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture.
We are recruiting for the position of:
Job Title: Customer Relationship Officer
Job ID: 373110
Job Function: Consumer Banking
Location: Lagos
Job Description
- To acquire, deepen and grow Priority Banking customer relationships through effective relationship management .
- Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.
Key Roles & Responsibilities
- Achieve branch overall profitability target
- Actively grow the Priority & International Banking segment through New to Bank customer acquistion
- Implement and execute regular sales activities to generate business for the segment
- Resolve customer complaints within the expected time frame
- NIL fraud
- Maintain excellent customer experience and grow customer loyalty
- Portfolio growth
- Grow product holdings per customer
- Grow the number of customers signed on to alternate channels
- Consistently adhere to local and international regulatory standards
- Dormant account reactivation
- Improve the branch and segment NPS scores
- Increase customer satisfaction and service quality as per established standards
- Lead generation through organised sales presentations to groups and organisations
- Solicit referals from other parts of the group as well as busines referals to other business units
Qualifications & Skills
- Strong Banking and Financial Institutions sales experience.
- Excellent financial market knowledge and competitive awareness
- Strong interpersonal and communications skills
- Strong customer service orientation
- Team player who shows initiative and assertiveness
- Sales driven
- University graduate with strong academic credentials
- Sound knowledge of banking products and services, banking procedures, local laws and regulations
Application Closing Date: 17th March, 2013
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Customer Relationship Officer
Sorry the application deadline for this job has elapsed
