Branch Manager at a Tier 1 Commercial Bank - HRBP Limited (5 Openings)
Employment Nigeria
18-Mar-2023
₦Not Available
ADAMAWA , BENUE , GOMBE , KOGI ,
Managerial
HRBP Limited - Our client, a Tier 1 Commercial Bank in Nigeria, is recruiting to fill the position below:
Job Title: Branch Manager
Locations: Adamawa, Benue, Gombe, Kogi and Niger
Employment Type: Full-time
Division: Retail Banking
Job Grade Level: Bo & Above
Job Overview
- Responsible for the Branch Growth, Profitability, Sales, Service and Personnel Management in line with assigned Budget and the Access Way
Job Responsibilities
- Oversee EMS and other branch meetings
- Regular environmental scanning to identify business opportunities.
- Ensure collaboration amongst all units of the branch.
- Ensure the branch has adequate work tools.
- Ensure efficient and timely service delivery at all touchpoints in line with the bank’s service grid.
- Drives branch budget.
- Customer engagement (Physical and Virtual).
- Review and recommend loans for approval
- Manage loan portfolio.
- Responsible for the teams Sales/Service plan.
- Ensure the branch ambience is in line with the Bank's standard
- Periodic review of direct reports
- Prepare and present branch performance
- Conduct business premises spot check
Key Performance Indicators
Daily Activities:
- Review of outer business premises, civil guards dressing and ATM gallery.
- Conduct EMS and review of daily volume report.
- Review and confirmation on previous days performance of account officers.
- Customer engagement (virtual) to Top 20 branch customers.
- Visit identified 5 customers/prospects.
- Monitor the CLOSA agents- their activity and overall performance.
- Review of Pre-call memos
- Review and recommendation of loans
- Review and approval of branch expense.
Weekly Activities:
- Participate in weekly cluster marketing storms/street mapping
- Meeting with Branch Unit Heads.
- Deployment and monitoring of the weekly floor manager.
- Product knowledge sharing sessions.
Monthly Activities:
- Loan Book Review.
- Prepare and present Monthly Performance Review
- Business premises spot check (Internal and External).
Skills / Knowledge / Requirements
- A good First Degree in any discipline and a Master's degree. A professional qualification will be an added advantage
- At least 6 years experience in sales, customer service, including at least 1 year in a supervisory role.
- In-depth knowledge of retail policies, procedures, and branch operations.
- Strong Credit/Financial Analysis Skills
- Understanding of lending regulations.
- Ability to influence, motivate, and train others
- Problem solving skills.
- Effective communication/Presentation skills
- Good Interpersonal Skills
- Conflict Management Skills
- Managerial/Administrative Skills
- Team building
Enablers:
- Infopool Process Maker Mobile CRM
- PowerBI Fintrak Credit360 Moneytor
- pi360 Service Desk
- Dynamics 365 CRM Self-Service Portal
- Notification of imminent maturities (Risk Assets & FD),
- Realtime notification of volume movement (N5m and above)
Method of Application
Interested and qualified candidates should send their CV to: hrbplimited@gmail.com using the Job Title and Location as the subject of the email.
Sorry the application deadline for this job has elapsed
