Graduate Client Relationship Officer at Dragnet Solutions Limited

 Employment Nigeria 31-Oct-2018 ₦60,000 - 100,000 LAGOS , Customer Service  


Dragnet Solutions Limited - Our client, a 3rd Party Logistics Service Provider of Shipment, Clearing & Freight Forwarding services, is currently seeking to engage experienced candidates in the capacity below:

Job Title: Client Relationship Officer

Location
: Lagos

Job Description

  • Candidate will be expected to manage and oversee all Corporate Client Relationship functions, Government Agency Relations, ensure total Customer satisfaction, loyalty and retention.

Key Responsibilities

  • Develop close relationships with customers, vendors and client managers
  • Grow the individual client business through continuous interaction and persuasion.
  • Serve as the escalation point on Customs related matters/queries and ensure prompt resolution.
  • General monitoring of clearing operations activities to ensure compliance with operational procedures.
  • Proffer solutions to escalated customer service issues.
  • Attend regular scheduled meetings with clients to discuss service improvement strategies & documentation of discussions.
  • Responsible for negotiation of suitable clearing rates with new clients
  • Ensure agreed rates, terms and credit days are maintained in clients’ transactions
  • Drawing up job specifications and allotment of responsibilities to staff of the department.
  • Develop new client relations team members to ensure easy integration.
  • Play an active role in developing new service plan to fit customer requirements.
  • Ensure documentary compliance of client import documents
  • Ensure that required amendments to documents are relayed to the right quarters.
  • Monitor client satisfaction through customer experience measurement
  • Updating clients on status as well as delivery schedule of shipment
  • Conduct relevant bench-marking and analysis to identify opportunities for business improvement
  • Monitor service performance of vendors and third parties to improve service levels
  • Following up and ensuring delivery to client’s warehouse or factory without delay or hindrances.
  • Executing vendor-efficiency customer surveys and analyzing results.
  • Any other task that may be assigned to you.

Requirements

  • A Bachelor's degree from a reputable University
  • Minimum of One (1) year working experience as a Client Relationship Officer/Client Account Officer with a Freight Forwarding and Transportation Company.

Skills:

  • Clear Verbal and written Communication
  • Knowledge of the Company, its services and activities
  • Knowledge of the clients - products, people, and needs
  • Time Management Skills
  • Management of Personal Emotions
  • The Ability to Listen Closely to Customers
  • Great Attitude
  • Good computer skills
  • Critical thinking skills
  • Persuasion skills
  • Ability to handle surprises and manage situations calmly.

Remuneration
Salary expectations are from N70,000 - N100,000.

 



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