Customer Service Agents Job Vacancy At Phillips Consulting Nigeria

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.

Job Title: Customer Service Agents

Responsibilities

  •     Attending to walk in customers
  •     Excellent Customer Service
  •     All customers are to be served within the agreed time limits for both regular and High Value Customers.
  •     Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
  •     Customer Handling Time


Reporting

  •     Provide daily feedback on business activities.
  •     Care of Company asset


Skills & Competencies

Computer Skills:

  •     Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
  •     Knowledge of Microsoft Office package.


Customer Service Skills:

  •     Passion for customer satisfaction and service delivery (customer centric)
  •     Good communication skills
  •     Patient
  •     Excellent listening skills
  •     Attention to detail
  •     Empathetic


Additional Job Specific Requirements

  •     Basic understanding and knowledge of GSM market and Telecoms products and services
  •    Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
  •    It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition.


Qualification
OND

Application Closing Date: 5th April, 2012

How To Apply
Interested candidate should:
click here to apply online



Sorry the application deadline for this job has elapsed



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