Customer Service Agents Job Vacancy At Phillips Consulting Nigeria
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Phillips Consulting Nigeria is recruiting Entry Level Customer Service Agents for a major Telecom client.
Job Title: Customer Service Agents
Responsibilities
- Attending to walk in customers
- Excellent Customer Service
- All customers are to be served within the agreed time limits for both regular and High Value Customers.
- Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manne
- Customer Handling Time
Reporting
- Provide daily feedback on business activities.
- Care of Company asset
Skills & Competencies
Computer Skills:
- Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
- Knowledge of Microsoft Office package.
Customer Service Skills:
- Passion for customer satisfaction and service delivery (customer centric)
- Good communication skills
- Patient
- Excellent listening skills
- Attention to detail
- Empathetic
Additional Job Specific Requirements
- Basic understanding and knowledge of GSM market and Telecoms products and services
- Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location
- It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition.
Qualification
OND
Application Closing Date: 5th April, 2012
How To Apply
Interested candidate should:
click here to apply online
Sorry the application deadline for this job has elapsed
