Standard Chartered Bank Nigeria Recruits Client Relationship Officer

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Groups people strategy is our focus on employee engagement.

We are recruiting for the position of:

Job Title: Client Relationship Officer

Job ID: 375967
Job Function: Consumer Banking
Location: Lagos

Job Description
To acquire, deepen and grow Priority Banking customer relationships through effective relationship management . Focusing especially on the analysis and satisfaction of Priority customers personal finance and investment needs.

Key Roles & Responsibilities

  •     Achieve branch overall profitability target
  •     Actively grow the Priority & International Banking segment through New to Bank customer acquistion
  •     Grow the number of customers signed on to alternate channels
  •     Resolve customer complaints within the expected time frame
  •     Increase customer satisfaction and service quality as per established standards
  •     Lead generation through organised sales presentations to groups and organisations
  •     Solicit referals from other parts of the group as well as busines referals to other  business units
  •     NIL fraud
  •     Dormant account reactivation
  •     Improve the branch and segment NPS scores
  •     Consistently adhere to local and international regulatory standards
  •     Implement and execute regular sales activities to generate business for the segment
  •     Maintain excellent customer experience and grow customer loyalty
  •     Portfolio growth
  •     Grow product holdings per customer


Qualifications & Skills

  •     Strong Banking and Financial Institutions sales experience.
  •     Strong interpersonal and communications skills
  •     Excellent financial market knowledge and competitive awareness
  •     Strong customer service orientation
  •     Team player who shows initiative and assertiveness
  •     Sales driven
  •     University graduate with strong academic credentials
  •     Sound knowledge of banking products and services, banking procedures, local laws and regulations


Application Closing Date: 2nd April, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Client Relationship Officer.



Sorry the application deadline for this job has elapsed



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