Customer Service Support at AgroMall Discovery and Extension Services Limited

Employment Nigeria 31-Mar-2020 ₦Not Available LAGOS , Agriculture Managerial Customer Service Administrative Research and Analysis

AgroMall Discovery and Extension Services Limited is at the intersection of digitised agricultural production support, digitised agricultural extension and digital financial services. We integrate agricultural economics, agronomy and quality control with financial services on our digital platforms turning them into powerful tools in the hands of our agents and farmers for improved farm production and financial inclusion of the rural economy.

We are recruiting to fill the position below:

Job Title: Customer Service Support

Location: Lagos
Job Level: Junior Level
Employment Type: Contract
Job Function: Trade Marketing and Distribution

Where you fit in

We are committed to change the world for the better by bringing greater meaning and happiness into people’s lives, everywhere through agriculture and technology
We are passionate about our mission, and excited to grow our company with people who want to do the same - and people who will bring in their different perspectives to help us continue to shape our team and company
If this is you, we encourage you to swim into our candidate pool!

Job Purpose

He / She will be responsible for data management, data report and records in AgroMall.

Principal Responsibilities
Operational and Technical Responsibilities:

Verify and Correct data where necessary.
Combine and rearrange data on the platform where required.
Create report for records of activities and tasks.
Comply with data integrity and security policies.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Prepare issue log by collecting and analyzing Fields' complaint.
Manage large amounts of incoming calls.
Identify and assess Extension Agents’ needs to achieve satisfaction.
Follow communication procedures, guidelines and policies.

Qualifications

Minimum of a B.Sc / B.A / HND in Business Administration or relevant field.
0 to 1 year experience in customer service support
Data Management
Strong Stakeholder engagement skills
Excellent Communication skills
Analytic orientation with strong accuracy skills
Ability to utilize sound judgement and problem-solving skills
Ability to multi-task with exceptional follow through, ownership and accountability

Culture Traits:

Must be a High performer with a drive for excellence and growth
Must be an optimist disruptive thinker with a sight for possibilities irrespective of the situation
Must be a creative person with the right workplace ethics and behavior
Must be committed to continuous learning and showing mutual respect to all levels of staff.
Strong team player and ability to collaborate with team members
Must be very strong at execution and executing within timelines
Must be smart with an appetite for creativity and innovation.

Benefits

Health Insurance
Learning & Growth Opportunities
Flexible time and days of work
Subsidized lunch
Opportunity to work with bright minds and even more.

Application Closing Date
31st March, 2020.

How to Apply
Interested and qualified candidates should:
Apply via employmentNigeria

Sorry the application deadline for this job has elapsed

Click here to join our bbm channel for more latest updates!
Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Customer Service Support at AgroMall Discovery and Extension Services Limited

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact