Corporate Retention Associate (Abuja) at Reliance Health

Employment Nigeria 31-Aug-2023 ₦Not Available ABUJA , Administrative

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Corporate Retention Associate

Location: Abuja
Employment Type: Full-time
Department: Customer Success

Description

This role is responsible for developing and maintaining Reliance Health’s relationship with corporate clients by ensuring the highest levels of positive customer experience.
The role is also responsible for ensuring strong customer retention and the resolution of all client’s administrative issues.
Act as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
Assist corporate clients in onboarding and navigating our system and the healthcare system in general
Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly.

Requirements
Ideal Candidate:

B.Sc. / HND Degree
Minimum of 6 months in current role
Must have met expectations in last appraisal
Strong written and spoken communication skills
Strong analytical thinking skills
Ability to work in a team and collaborate with various individuals
Strong interest in developing a career in a client-focused role
Sales/Customer Success/Client Relations experience are added advantages
Must be based in Abuja.

Benefits

Work alongside & learn from best-in-class talent
Join a market leader within the Insurance space
Attractive Salary & benefits
Unlimited leave days
Free office lunch
Fantastic work culture
Work and learn from some of the best in the industry
Great work-life balance.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

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Corporate Retention Associate (Abuja) at Reliance Health

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