Customer Care Executive at Beckley Consulting Limited

Employment Nigeria 14-Aug-2023 ₦Not Available LAGOS , LEKKI , Customer Service

Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities

Attend to Customer’s Issues & resolve them in a timely & efficient manner.
Coordination with Support Teams and ensuring customer issues are resolved efficiently and effectively.
Raising, following up and closure Trouble Tickets
Dispatch Invoices to Enterprise & Retail Customers as per the laid down process.
Follow up for collections through timely reminders to Enterprise & Retail Customers,
Ensuring Collections of receivables is achieved as per the set targets.
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Generate Sales Leads

Key Relationships

HOD/CIO/MD of TecPoint Global Solutions
HOD Business Development Department
HOD Customer Care Department
HOD Project Management Department
Customers of TecPoint Global Solutions
Vendors & Partners of TecPoint Global Solutions

Requirements

Graduates in Marketing, Science, Business Administration or any other discipline may also apply
NYSC Certified
Must have 1 - 3 years of experience in a Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Lines, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Required Skills:

Fair Knowledge of Telecom Technologies
Internet Bandwidth & Leased Circuits
Innovative Solutions & Internet of Things (IoT)
Internet Broadband

Soft Skills and Characteristics

Strong organizational skills
Self-motivated and detail-oriented
Quick to collaborate and coordinate with team members when necessary
Prior experience working with Telecommunication Customer Care Department
Strong math and critical reasoning skills
Customer Relationship Management
Integrity & Honesty
Team Player
Interpersonal Skills
Resourcefulness & Result Oriented approach
Customer Oriented Approach
Strong Oral & Written Communication
Comprehensive knowledge of telecom products, services, and plans.
Understanding of telecommunication networks, technologies, and equipment.
Familiarity with billing processes and account management in the telecom industry.
Knowledge of customer service principles and practices.
Proficiency in using customer support software and tools.

Key Measures

MTTR
Network Uptime
Customer Satisfaction Score (CSAT)
Total Tickets & Closed Tickets per customer
First Response Time (FRT)
First Contact Resolution (FCR).

Remuneration
N900,000 to N1,200,000 Per Annum plus other benefits

How to Apply
Interested and qualified candidates should forward their CV to: recruitment@beckleyconsulting.com using the Position as the subject of the email.

Sorry the application deadline for this job has elapsed

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Customer Care Executive at Beckley Consulting Limited

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