Technical Support Engineer at Seerbit

Employment Nigeria 08-Sep-2023 ₦Not Available LAGOS , Engineering Technical

Seerbit is a fast growing Financial Technology company that seeks to bridge the gaps identified in Africa’s payment ecosystem, with presence in over 10 African countries and aggressively expanding our footprint in Africa. We are on a mission to shape the future of commerce not just in Africa but across the globe. Our resultsdriven environment enables us to build better products, grow faster and empower everyone on our team to impact our business and our mission to close the payment gaps in Africa.

We are recruiting to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos
Job Type: Full Time
Industry: Technology

What We Need

We are looking to hire a skilled technical support engineer to manage the efficiency of our technology and infrastructure to ensure that there is zero downtime and failures on our operating servers and networks.
This role will be saddled with the responsibility of monitoring and addressing critical servers and technology infrastructure issues that support the clients of our merchant services.

What You Will Do

Provide support for critical infrastructure and servers
Monitor critical servers and infrastructure of the business to achieve zero downtime and low level of production issues.
Provide analysis and real-time reporting on major technical incidents
Support incident response on critical applications, infrastructure, and servers
Serve as first-line technical support to the business core infrastructure and network servers
Proactively identify opportunities to improve IT processes and systems to enhance overall efficiency.
Collaborate with internal teams to escalate and resolve complex technical problems.
Escalate and manage severity/priority incidents according to standards
Promoting own skill development while also freely skill sharing between other teammates, including client support; contributing to team knowledge base and overall process improvement
Working and liaising with internal stakeholders (development and engineering, client success, product, delivery)
Provide an in-depth level of problem determination and recovery

Requirements

First Degree in Computer Science or any relevant field
3+ years of Cognate experience in the Financial Technology or IT Infrastructure sector
Ability to troubleshoot complex network servers and support cloud infrastructures.
Knowledge of relational/document-oriented databases incl. SQL
Familiarity with Python/Java programming is a plus
Excellent communication and problem-solving skills
Customer-focused mentality with attention to detail and accuracy
Discipline in properly following up on all customer requests
A critical thinker and excellent interpersonal skills.
BenefitsCompensation: Highly competitive

Other Interesting Benefits

Medical cover
Flexible work schedule
Profit share
Learning and development opportunity

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Technical Support Engineer at Seerbit

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact