Customer Service Officer at Nextpayday Limited

Employment Nigeria 18-Sep-2023 ₦Not Available RIVERS , PORT HARCOURT , Banking and Finance

Kwivar Finance Limited (Formerly Nextpayday Limited) provides Nigerians with a non-speculative, hassle-free, transparent, and secured opportunity to grow passive income by funding loan requests from validly employed Nigerians in little bits. Kwivar Finance Limited is a platform that enables business owners, traders and validly employed Nigerians access salary advances without hassles and repay in 3 - 12 months equal monthly installments directly from their employers' payroll, their salary accounts held with Nigerian banks or their bank cards.

Our operations are regulated under the money lenders act and Nextpayday owns lending licenses in Rivers, Cross Rivers, Akwa Ibom states, and the Federal Capital Territory of Nigeria. We also have the approval of Rivers, Cross Rivers, and Federal Government [IPPIS] which gives us access to direct deductions from workers' payroll.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Description

We are looking for applicants with marketing backgrounds who are looking for new challenges and looking to solve problems in a Startup Company.
The Customer service Officer is essential in supporting our Company's Wisetrader team
We are hiring a customer service officer to manage customer queries and complaints.
You will also be asked to process loans, modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have strong experience working with computers and data entry.

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing and booking loans, forms, applications, and requests.
Entering of data and making postings
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Requirements

University Degree, or equivalent.
Not less than 2 years of experience in a similar role
Experience in customer service with a Financial Institution is a strong advantage.
Male candidate preferrably
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Data entry skills
Customer Service Skills
Documentation Skills
Listening Skills
Phone Skills
Problem Solving and conflict resolution skill
Multitasking
Negotiation
Positive Attitude
Attention to Detail
People Oriented
Organizational Skills
Adaptability
Ability to Work Under Pressure
Knowledgeable in all Microsoft Office and CRM tools.

Salary
N80,000 Monthly.

Deadline: 18th September, 2023.

Method of Application
Interested and qualified candidates should forward their Curriculum Vitae in PDF format to: hr@nextpayday.ng using the Job Title as the subject of the email.

Sorry the application deadline for this job has elapsed

Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here

Customer Service Officer at Nextpayday Limited

SIMILAR JOBS

MOST RECENT JOBS

GET FREE JOB ALERTS

POPULAR JOBS

Employment Nigeria

Job Seekers

Employers

Contact