Agent Relationship Officer at Personal Trust Microfinance Bank Limited

Employment Nigeria 19-Oct-2023 ₦Not Available LAGOS , LAGOS MAINLAND , Banking and Finance

Personal Trust is a Microfinance Bank in Lagos and a subsidiary of First Ally Capital Limited (FACL). Formerly known as Personal Trust Savings and Loans, the Bank was registered in 1993 and operated as a Mortgage Bank until its conversion to a Microfinance Bank in 2014. Personal Trust has a branch network at strategic locations in Lagos State and provides banking services to individuals, micro, Small and medium enterprises (MSME).

We are recruiting to fill the position below:

Job Title: Agent Relationship Officer

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Job Summary

Sales of Bank product and services
Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
Provision of first level support to agents/merchants to ensure retention of agent transactions.
Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
Prompt replacement of terminals in cases of fault to retain agent relationship
Drive the growth of the business to achieve the required revenue
Monitor, track and manage allocated expenditure. Ensure usage of what it is required
Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

Minimum education level – HND in any accredited and reputable institution
A minimum of 2 years’ working experience in any sales and customer-facing role
Relevant industry experience is an added advantage

Deadline: 19th October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@personaltrustmfb.com using the Job Title as the subject of the wmail.

Sorry the application deadline for this job has elapsed

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Agent Relationship Officer at Personal Trust Microfinance Bank Limited

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