Front Desk Officer at Jotna Group

Employment Nigeria 23-Nov-2023 ₦Not Available LAGOS , Manufacturing

Jotna Group is a leading beverage manufacturing and related packaging company which comprises of 3 operating companies, The La Casera Company Plc. (A Leading Beverage Manufacturing Company in Nigeria), Prima Corporation Limited (Largest manufacturers of Preforms & Closures in West Africa), Engee PET Manufacturing Nigeria Limited (Manufacturers of food-grade PET Resins with a world-class plant, located in Igbesa, Ogun State, Nigeria).

We are recruiting to fill the position below:

Job Title: Front Desk Officer (Female)

Location: Coker, Lagos (Onsite)
Employment Type: Full-time
Reports to: Administrative Manager

Job Description

We are looking for a Front Desk Officer who will be responsible for managing front office reception and administrative duties which include answering telephones, receiving visitors, providing customer assistance, data processing, and record-keeping.

Key Responsibilities
Customer Service:

Provide exceptional customer service to guests; receive the public and answer questions, in person and by telephone; respond to inquiries from employees, clients and others and refer, when necessary, to the appropriate person, official or department in line with corporate policies and procedures.

Administrative Duties:

Manage Corporate Office front desk operations; complete, develop and maintain forms in accordance with company procedures; prepare outgoing mail; sort and distribute incoming mails within the office, and coordinate the flow of information both internally and externally.

First Point Of Contact:

Acts as first point of contact for external visitors wishing to contact the company to ensure that only those having genuine and acceptable reasons may do so.

Problem-Solving And Decision Making:

Handle complaints and resolve grievances and conflicts with customers. Supervise other clerical staff, including trainings and orientation.
Exercise initiative to identify and deal with problems and issues that arise to ensure smooth running of the front office.

Secretarial And Clerical Duties:

Answer central telephone system and direct calls accordingly.
Organize and maintain paper and electronic files and keep records of collections and disbursements.

Requirements

Bachelor’s Degree or HND in any relevant is required.
Minimum of 1 year’s work experience in a similar role.
Very good team player.
Excellent Organization and Planning Skills.
Problem Solver
Excellent Knowledge of Microsoft Office Suite.
Excellent Communication Skills
Must be very presentable as a Female
Good Interpersonal Skills

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd November, 2023.

Sorry the application deadline for this job has elapsed

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Front Desk Officer at Jotna Group

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