Engineer Quality Of Service Job Vacancy At Etisalat

Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title: Engineer Quality Of Service

Location: Abuja, NG

Job Summary
Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives

Principal Functions

Maintain systems to establish standards relating to activities and products
Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems
Maintain systems to measure performance against established standards
Follow up with customers' complaints with the relevant departments until issues are resolved and customers satisfied
Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
Assist in reporting as necessary on changes in standards and on performance against standards

Educational Requirements

Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage

Experience, Skills & Competencies

Between one (1) and two (2) years' directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
Strong knowledge of MS Office (Word, Excel, Powerpoint)
Good knowledge of 2G and 3G technologies
Excellent communication and reporting skills
Ideal candidate must also be able to demonstrate:
Strong technical, analytical and documentation skills
Good problem solving skills

Application DEADLINE: 10th May, 2013

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days), then click on Engineer Quality Of Service.

Sorry the application deadline for this job has elapsed

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Engineer Quality Of Service Job Vacancy At Etisalat

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