Engineer Quality Of Service Job Vacancy At Etisalat

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,


Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel

Etisalat Nigeria is recruiting to fill the below position of:

Job Title:
Engineer Quality Of Service

Location: Abuja, NG

Job Summary
Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives

Principal Functions

  •     Maintain systems to establish standards relating to activities and products
  •     Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
  •     Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems
  •     Maintain systems to measure performance against established standards
  •     Follow up with customers' complaints with the relevant departments until issues are resolved and customers satisfied
  •     Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
  •     Assist in reporting as necessary on changes in standards and on performance against standards


Educational Requirements

  •     Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
  •     Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage


Experience, Skills & Competencies

  •     Between one (1) and two (2) years' directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
  •     Strong knowledge of MS Office (Word, Excel, Powerpoint)
  •     Good knowledge of 2G and 3G technologies
  •     Excellent communication and reporting skills
  •     Ideal candidate must also be able to demonstrate:
  •     Strong technical, analytical and documentation skills
  •     Good problem solving skills


Application DEADLINE: 10th May, 2013

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days),  then click on Engineer Quality Of Service.



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