Hiring a Specialist, Service Reporting at Rembrandt Global Solutions

 Employment Nigeria 30-Apr-2019 ₦100,000 - 150,000 LAGOS , LEKKI , Administrative   Research and Analysis  


Rembrandt Global Solutions provide functionally innovative services in the information and communications technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.

We are currently recruiting to fill the position below:

Job Title: Specialist, Service Reporting

Location:
 Lekki, Lagos

Job Summary

  • The Reporting Specialist will develop frameworks and strategies for generating and delivering the report to the company for business decisions.
  • The role will also provide executive insight into the company’s business performance by ensuring that all data and reports are completed on a timely and accurate basis.
  • This role may involve coordinating across multiple operations/teams to add and support reporting insight and needs.

Key Responsibilities

  • Create, maintain and enhance reporting template(s), and customize the same as needed using reporting tools such as Excel and PowerPoint - expert level.
  • Streamline existing reporting and analyses processes.
  • Develop new reports or analyses to support specific requirements and ad hoc requests.
  • Take ownership of managing internal ad hoc reporting, data analytics requests, and various internal process improvement initiatives.
  • Manage the Customer Service Operation to ensure effective request handling and compliance with operators’ SLA.
  • Assist with tracking and troubleshooting inquiries/problems pertaining to the company’s customer service operations.
  • Partner with business to define the corresponding business processes required in support of reporting.
  • Work closely with users and/or clients to identify and specify data and reporting/analytics requirements. Create queries or reports to fulfill these requirements.
  • Compile and distribute operational reports.
  • Identify reporting discrepancies and report as necessary, following through to ensure they are remedied.

Education and Experience

  • Minimum of first Degree in Computer Science, Mathematics, Statistics, Demography or related degrees.
  • Three or more years of experience in data reporting in a Telecoms and VAS environment.
  • Strong competency and comfort with developing reports and analyzing large sets of data.
  • Experience in the knowledge of data warehousing and Cloud concepts.
  • Ability to work independently with minimal supervision.
  • Certified Big Data Management is a plus.

Knowledge/Skills/Ability:

  • Professional knowledge of MS Excel.
  • Strong presentation skill.
  • Good interpersonal skills.
  • Good SQL, SSRS and SSIS skills along with database knowledge is an added advantage.
  • Familiarity with Enterprise Technologies
  • Effective communication skills - Verbal & Written.
  • Strong with details, structured work, and processes.
  • Result-driven orientation.
  • Proficiency in other MS Office suites.
  • Good relationship management skills.
  • Willingness to work flexibly in response to changing organizational requirements.
  • Understanding of, and ability to work with policies and procedures of an organization.

Salary
N100,000/month


How to Apply
Interested and qualified candidates should send their Resume and Cover Letter, with the job title as the subject of mail to: timothy.akinyelu@rgsng.com

 



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