CRM Customer Care Manager at an E-commerce Company - HR Leverage Africa

 Employment Nigeria 05-Oct-2020 ₦Not Available LAGOS , Customer Service  


HR Leverage Africa - Our client in the E-commerce industry is currently recruiting suitably qualified candidates to fill the position below:

Job Title: CRM Customer Care Manager

Location: Lagos

Job Description

  • We are need of a CRM Customer Care Manager with the knowledge of complex CRM software.
  • This person will lead the customer care department and provide outstanding customer service to clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Job Responsibilities

  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service

Job Requirements

  • B.Sc in business Administration or related field.
  • Minimum of 5 years in providing customer service support.
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite , Excel, word , CRM and other software
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently

How To Apply
Interested and qualified candidates should forward their CV to: consulting.hrla@gmail.com using the job title as the subject of the application.

Note: Only qualified candidates should apply.



Sorry the application deadline for this job has elapsed





Click here to join our bbm channel for more latest updates!
Disclaimer: Though we make every effort to verify the authenticity of our posts, We're in no way affiliated to any of these companies whose vacancies we publish.
Note : Do not pay any fees to Employers for recruitment. To report and to view a list of fake recruiters in Nigeria, . Click Here


Leave Your Comments










JOB SEARCH

GET FREE JOB ALERTS







Contact

0818-219-3596
info[at]employmentnigeria.com,
                BBM