Customer Fulfillment Coordinator -Nigeria Job
Date: Mar 17, 2011
Location: Nigeria
Business: GE Transportation
Business Segment: Transportation
Posted Position Title: Customer Fulfillment Coordinator -Nigeria
Career Level: Experienced
Function: Services
Function Segment: Distribution
Location: Nigeria
Relocation Assistance Yes
Essential Responsibilities
· Manage all aspects of non-technical
Customer Support from order entry to receivables, minimizing
transactional defects through the OTR cycle
· Manage customer priorities to deliver orders on-time to meet customer needs
· Provide superior service through daily interaction with internal support and external customers
· Manage repair and return, track and ensure availability of customer core returns for UX material
· Coordinate export shipments with ESG/Ryder to meet customer delivery requirements
· Contribute to positive trends in delivery performance and customer satisfaction metrics
· Participate in customer issue resolution to include Issue Track utilization
· Lead or contribute to process-improvement projects that enhance customers’ experience with GE
· Order management via pitcher/ catcher connection with customer service
in region (order priorities, schedule dates, want dates and expediting)
· Consistently work to improve the work processes by reporting the defects and work on corrective actions
Qualifications/Requirements:
Prior work experience in customer service, logistics, marketing/ sales or field service
· Strong oral and written communication skills
· Accomplishments, which reflect teamwork, integrity, responsibility, accuracy and speed
· Ability to handle multiple tasks simultaneously
· Computer proficient, including working knowledge of Oracle
· French language fluency
Desired Characteristics
· Locomotive, mining or heavy equipment product knowledge
· GE work experience
· Greenbelt Certification