Job Openings at ipNX Nigeria Limited

 Employment Nigeria 31-Aug-2021 ₦Not Available LAGOS , RIVERS , PORT HARCOURT , Engineering   IT and Telecoms   Marketing and Sales   HR   Business Development   Store Keeping  


ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services.

We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Wi-Fi Project Engineer

Job ID: 73
Location: Lagos
Job Type: Full Time
Department: Business Division
Function: Wi-Fi Project Engineer
Reporting to: Service Fulfilment & Support
Travel Frequency: As required

Purpose of the Job

  • Reporting to the Team Lead, Wi-Fi, the Wi-Fi Project Engineer is responsible for designing and deploying carrier grade and reliable Wi-Fi network infrastructure for enterprise customers in accordance with set SLAs. He/she is also responsible for overseeing the ‘support and maintenance’ of the installed Wi-Fi network infrastructure within ipNX (Core) as well as deployments for Enterprise Customers (Access).
  • He will be responsible for planning, directing and coordinating all activities required to fulfil and maintain enterprise Wi-Fi Services to customers. These include: carrying out extensive surveys to first of all identify the optimal equipment and solutions for delivering the requested services, creating the design diagrams, initiating and completing the procurement process, carrying out the actual installations as projects as well as the maintenance of these installations.
  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including during surveys, service delivery (installations) as well as during support calls/visits.
  • In addition to the above, he is also required to provide routine in-house training where required.

Expected Key Results:

  • Network Infrastructure& Customer Management
  • Reporting
  • Asset Management
  • People Management
  • Training.

Educational Qualifications & Functional Skills

  • Education: B.Sc in Computer Science / Computer Engineering / IT related disciplines (2.2/Upper Credit Minimum)
  • Technical: Understanding of Computer Networks and aspects of Project Management.
  • Cisco Network Certification/PMP is a bonus
  • Technical: Practical Experience with  Network Connectivity Installations (Routers & Switches)
  • Technical: Practical Knowledge of Wireless Technology and Installations (any of: RF, Radio, Microwave, GSM, LTE or Wi-Fi and Base Stations)
  • Technology: Microsoft Office Suite competence [Bonus: Visio, MS Project]
  • Language: Fluent English
  • Communication: Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization.

Work Experience:

  • At least 1 year experience within the telecoms space
  • A good understanding of computer networks as well as some aspects of project management (Cisco Certification/ PMP is a bonus)
  • A good grasp of technical installations (wireless & wireline), the use of applicable tools and willingness to learn more
  • Good understanding of relevant wireless technology (hardware) and other network connectivity equipment including routers and switches
  • Good understanding of Microsoft Office Suite including MS Project
  • Must be comfortable with MS Visio for drawing survey and network design diagrams.

Other Requirements:

  • Hardworking and Tenacious
  • Resilience
  • Action orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Analytical
  • Ability to work with teams
  • Customer Focus
  • Self-Development.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Solutions & Research Engineer

Job ID: 84
Location: Lagos
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

  • To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results:

  • Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
  • Retail Customers: Restore service failures within 24 hours of its occurrence.
  • Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
  • Implement an FTTH Monitoring application to improve MTTR for faults.
  • Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications

  • BSc in Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
  • Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

  • Customer centric and stakeholders management.
  • Good LAN/WAN network design and implementation skills.
  • Ability to solve complex problems in the shortest available time using honed analytical skills
  • Good interpersonal skills with customers, vendors and members of team.
  • Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
  • Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
  • Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
  • Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
  • Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
  • Hardworking and Tenacious.
  • Performance driven.
  • Sharp analytical and logical reasoning.
  • Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

  • At least 3 years experience within the telecoms space as a Network/Communications Engineer
  • A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
  • Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
  • Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
  • Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

How to Apply
Interested and qualified candidates should:
Click here to apply online


Job Title: Talent Scoping Specialist

Job ID: 80
Location: Lagos
Department: Human Capital Management
Function:  Service Delivery & Support
Reporting to:  Recruitment Talent Sourcing & Pipeline Mgt​
Travel Frequency: Occassional

Purpose of the Job

  • The Talent Scoping Specialist (TSS) is accountable for sourcing, building, managing the ipNX recruitment talent pool and pipeline; and are tasked with the objective of sourcing out hard-to-find talent online and at recruitment events.
  • The TSS is responsible for searching and identifying potential employees via direct engagement and relevant online talent hubs for potential employees who match the description of the vacant role profiles.
  • S/He will manage the recruiting social media platforms and the talent pipeline database. include sourcing candidates through various channels, planning interview and selection procedures and hosting or participating in career events.

Expected Key Results

  • Talent Scoping
  • Online & Social Media Platform(s) Management
  • Talent Pool & Talent Pipeline Database Management  

Educational Qualifications

  • BA / B.Sc / HND in Employment / Labour Relations & Human Resource Management or relevant field (2.1/Upper Credit Minimum)

Functional Skills:

  • Excellent ICT skills of knowledge of applications and databases to connect and reach out to potential candidates
  • A working knowledge of human resources functional areas, labor regulations and practices
  • Must have comprehensive knowledge of ethical and professional recruitment standards associated with employment in the labour workforce
  • Background and/or understanding of sales acquisition strategy is essential
  • Excellent verbal and written communication skills
  • Excellent eye for detail
  • Strong Analytical skills.

Work Experience:

  • Minimum 2 years of proven experience in talent sourcing and acquisition
  • Previous experience developing and executing recruiting marketing and branding strategies
  • Hands-on experience with job screening, hiring practices and talent acquisition.
  • Familiarity with social media, resume databases and professional networks (e.g. LinkedIn, Facebook, Naira Land,Stack Overflow and Github)
  • Strong networking, good references and long relationship with the candidates is essential
  • Experience in the continual development of talent pipelines and sourcing potential candidates
  • Excellent understanding of full cycle recruitment processes.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Confident
  • Resilient
  • Drive results
  • A self-starter
  • Cultivate Innovation
  • Ability to optimize work processes
  • Nimble Learning
  • Ensures Accountability
  • Drives Engagement
  • Excellent Decision Quality
  • Ability to multitask and prioritize daily workload.

How to Apply
Interested and qualified candidates should:
Click here to apply online

 

Job Title: Team Lead, Customer Advocacy Center

Job ID: 82
Location: Lagos
Job Type: Full Time
Department: Retail Division
Function: Team Lead, Customer Advocacy Center
Reporting to: Head, Customer Experience & Advocacy
Travel Frequency: Minimal

Purpose of the Job

  • To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.

Expected Key Results:

  • Customer Satisfaction.
  • Quality Assurance Monitoring.
  • Implement Service Standards.
  • Advocate for Customers.
  • Service Delivery Performance Measurement.
  • Workforce Management.
  • Any other duties assigned by manager.

Educational Qualifications & Functional Skills

  • University Degree in Sciences, Social Sciences acceptable (2.2/Upper Credit)
  • Post Graduate degree (MBA, M.Sc., etc.) an added advantage.
  • Professional Qualification in Customer experience management an added advantage.

Work Experience:

  • Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
  • Teamwork - candidate will need to be a strong team player, who supports their colleagues and share their skills.
  • Good interpersonal, work flow management and communications skills.
  • Experience in similar roles within IT or Hospitality environment, preferably both.  
  • Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
  • Ability to demonstrate a mature understanding of key Business needs.
  • Excellent documentation and PowerPoint presentation skills.
  • Good project and time management skills - Ability to work independently and manage one’s time.
  • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
  • Knowledge of business and management principles involved in strategic planning and resource allocation.

Other Requirements:

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

How to Apply
Interested and qualified candidates should:
Click here to apply online


 

Job Title: Team Lead, Planning & Design, Wireline

Job ID: 81
Location: Lagos
Department: Infrastructure
Function: Planning and Design
Reporting to: Head, Planning & Design
Travel Frequency: N / A

Purpose of the Job

  • To produce designed documentation that supports the OSP infrastructure deployment.

Expected Key Results:

  • Timely delivery of outside plant design
  • First level support to team members
  • Resource management
  • Vendor delivery supervision
  • Deliver cost-efficient outside plant designs.

Educational Qualifications & Functional Skills

  • Degree in Electrical / Electronic Engineering / Computer Engineering and other related disciplines (Minimum of Second Class Lower / Upper Credit)
  • Fibre Certifications: CFOT with emphasis on FTTh Technologies would be an added advantage
  • Competent in working with geospatial information system applications – QGIS, ArcGIS
  • Competent in the use of spreadsheet applications to perform wide-ranging analysis - LibreCalc, Microsoft Excel
  • Competent in the use of Computer Aided Design tools – AutoCAD, FreeCAD
  • Knowledge of design techniques, tools and principle involved in production or precision technical plans, blueprints, drawings, and models.
  • Programming knowledge and experience or should have a strong predisposition for programming - Python, Java, VisualBasic, etc
  • Conversant with regulations, rules and conventions as stipulated by National and local Regulatory Authorities – LASIMRA, FCDA, NCC, etc
  • Hands-on knowledge of GIS applications - QGIS.

Work Experience:

  • A Team Lead with at least 2 years’ experience in managing sizeable and diverse teams.
  • Proficient use of fibre testing and handling tools – OTDRs, splicing machines, etc.
  • Experience in working through the planning and design life cycle with internal teams  - conceptualization, plan, surveys, design, design documentation.
  • Experienced in supervising third-party contractor teams through the planning & design life cycle.
  • Experience in conducting Demographic Survey and analysis for outside plan coverage.
  • Experience in Technical Site Survey for fibre Outside Plant deployments.
  • Knowledge of planning for Central Office & Inside Plant deployment.
  • Ability to produce and report site survey outcomes.
  • Ability to translate results of Demographic and Technical Site surveys into planning scenarios.
  • Experience in producing Outside Plant and Inside Plant expansion designs and all associated reports as may be required.
  • Hands-on experience in managing third party Outside Plant design contractor teams.
  • Spatial appreciation and dimensioning of built environment and use.
  • Proficiency in use of GIS applications - Google Earth, Open Street Map, Open Street View.
  • Thorough understanding of fibre cable technologies.
  • Data acquisition skills using field notes and mobile e-form applications.
  • Fibre plant maintenance & customer activation

Other Requirements:

  • Customer Focus
  • Tech-savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality.

How to Apply

Interested and qualified candidates should:
Click here to apply online


 

Job Title: Service Fulfillment Engineer

Job ID: 78
Location: Port Harcourt, Rivers
Function: Service Delivery & Support
Travel Frequency: Occasional
Reporting to: Team Lead, Network Core & Service Delivery
Employment Type: Full-time

Purpose of the Job

  • Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise customers in accordance with set SLAs.
  • He will be responsible for planning, directing and coordinating activities required to fulfil and support network services to enterprise customers. These include the management of existing and development of new network infrastructure and systems, as well as overseeing system & network administration tasks.
  • He will also act as the 2nd level contact for customer faults relating to network connectivity & systems by taking ownership of reported customer issues and seeing these problems through to resolution. Your key support responsibility includes researching, diagnosing, troubleshooting, identifying and implementing solutions to resolve all network connectivity & system issues.
  • He is equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers - including pre-sales support, service delivery (installation & configuration) as well as support calls or visits.
  • In addition to the above, he is also required to provide routine in-house training and mentoring for lower level staff and other units where required.

Expected Key Results:

  • Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX Network as well as for enterprise customers as per agreed set standards and SLAs.
  • Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
  • Recommend areas of improvements, product enhancements incl. new platforms, features and services that meets present and future needs of the voice communications business.Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost-effective solutions that meets the business objectives.
  • Reporting
  • Asset Management

Educational Qualifications

  • B.Sc in Computer Science / Computer Engineering / IT Related Disciplines (2.1 / Upper Credit Minimum).

Functional Skills:

  • Understanding of Communications Networks. Cisco network certification is required.
  • A good grasp of Wireline & Wireless Installations (Fibre & Ethernet Cabling, IP Planning, RF Planning, Network Design, Installation and Maintenance)
  • High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
  • Fluent English
  • Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization

Work Experience:

  • At least 1 year experience within the telecoms space as a Network / Communications Engineer
  • A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
  • A good grasp of technical (wireless & wireline) installations and willingness to learn more
  • Practical Experience with Network Connectivity Devices (Routers & Switches)
  • Experience with LAN / WAN Network Design and Configuration
  • Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

  • Customer Focused
  • Hardworking and Tenacious
  • Action Orientation
  • Tech Savvy
  • Result Driven
  • Excellent Decision Quality
  • Attention to Detail
  • Problem Solving
  • Excellent troubleshooting and analysis skills
  • Impeccable Customer Service and Support Skills
  • Customer Focus
  • Self-Development

How to Apply
Interested and qualified candidates should:
Click here to apply onlin


 

Job Title: Head, Marketing

Job ID: 83
Location: Lagos
Department: Retail Division
Function: Head Marketing
Reporting to: Head, Sales and Marketing
Travel Frequency: Occasionally

Purpose of the Job

  • The Head, Marketing will be responsible for driving the implementation of ipNX’s marketing and communications strategy.
  • This would include management of initiatives to enhance iPNX’s brand awareness and market share.
  • He/she would creatively communicate the value of ipNX’s services to the customer and would be responsible for customer insight, research, media buying and development of a strong team.

Expected Key Results

  • Develop & Implement a Robust Marketing Strategy
  • Lead and Execute Marketing Operations
  • Stakeholder Management
  • Successful Partnership with Sales for Revenue Growth and Sustainability
  • Realignment of Marketing Strategies viz a viz Organisation’s Positioning and Reputation
  • Media/PR Communication
  • Benchmarking
  • Customer Retention

Educational Qualifications & Functional Skills

  • A Bachelor’s degree in Sales, Business Administration, Marketing, Public Relations, International Relations, Information Technology, Business Administration or a related field. (2.2/ Upper Credit Minimum).
  • Professional qualification with the Chartered Institute of Marketing or its equivalent.
  • Excellent interpersonal, written and oral communication skills.
  • Has an expert understanding of the ad tech landscape, including the different products and companies.
  • Ability to be Technologically savvy which is necessary for today’s business to gain a wider consumer reach.
  • Proven track-record of managing a total marketing budget.
  • Ability to build good working relationships across diverse business areas and functions and be a team player with a positive and flexible attitude to work.
  • Ability to lead a multi-cultural/multi-country team.
  • Ability to be part of and also lead a TEAM.
  • Strong business acumen and organizational awareness.
  • Must be keen in conducting research and data-driven insights, having an in-depth knowledge of the business’s product, strategic, analytical and marketing concepts.
  • Must possess interpersonal skills that will encourage openness and trust both internally and externally.
  • Proficiency in Microsoft Office Suites including Word, Excel, PowerPoint etc which are necessary for creating both visually and verbally engaging reports and presentations.
  • Good interpersonal, work flow management and communications skills

Work Experience:

  • 8 years’ experience in Sales/ Marketing function  or related field with at least 5 years in a managerial role.
  • Extensive marketing experience across all marketing and communications channels and a broad knowledge of campaign planning, execution, agency management & post-event analysis.
  • Experience with digital marketing forms such as social media marketing and content marketing.
  • Strong experience of stakeholder management.
  • Experience in budgeting, forecasting and planning experience in an operational environment.
  • Experience in using data to illustrate business conclusions.
  • Proven track record of achieving targets and driving sales growth in a business.
  • Prior experience in product management.
  • Previous experience successfully managing Marketing team ideally from a similar industry.
  • Strong experience as a line manager and a coach leading diverse teams.

Other Requirements:

  • Customer Focus
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Ensures Accountability
  • Develops Talent
  • Drives Engagement
  • Drives Vision & Purpose
  • Excellent Decision Quality

How to Apply
Interested and qualified candidates should:
Click here to apply online



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