VACANCY FOR A SOFTWARE TESTER/HELPDESK (Job ref:SWOT.26)

 streSERT Services Limited 15-Jun-2021 ₦Not Available LAGOS , Others  


 

Location: Apapa, Lagos

Job Summary

Our client, a multinational shipping company, is looking to hire a Software Tester/Helpdesk to be responsible for running tests on software usability, analyzing results, reporting observations to the design team as well as providing customer service support to end-users.

 

Job Responsibilities

(Testing and QA)

  • Reviewing software requirements and preparing test scenarios
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Executing tests on software usability
  • Analyzing test results on database impacts, errors or bugs, and usability
  • Preparing reports on all aspects related to the software testing carried out and reporting to the design team
  • Interacting with clients to understand product requirements
  • Participating in design reviews and providing input on requirements, product design, and potential problems
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle

 

(Helpdesk)

  • Serve as the first point of contact for customers seeking technical assistance
  • Quickly and accurately document caller's contact information, site, key data, and nature of problem in the ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questioning
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team

 

 

Requirements

  • A Bachelor's degree in Computer Science or related field
  • Up-to-date knowledge of software test design and testing methodologies
  • Experience in IT Helpdesk/Customer Service
  • Working knowledge of test techniques and compatibility with various software programs
  • Background in software testing, debug and research/investigation of software issues
  • Ability to read software requirements and create written test plans
  • Working knowledge of programming, especially vb.net framework
  • Good understanding of Android testing
  • Excellent communication and critical thinking skills
  • Good organizational skills and detail-oriented mind-set

 

Salary

  • Over N240,000 monthly GROSS in addition to annual bonus of over N750,000, premium medical care and other statutory benefits

 

Applications

 

Forward all applications to recruitment@stresertservices.com’ using SWOT.26’ as subject of mail before 15th June, 2021.

 



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