streSERT Services Limited 15-Jun-2021 ₦Not Available LAGOS , Others  


Location: Apapa, Lagos

Job Summary

Our client, a multinational shipping company, is looking to hire a Software Tester/Helpdesk to be responsible for running tests on software usability, analyzing results, reporting observations to the design team as well as providing customer service support to end-users.


Job Responsibilities

(Testing and QA)

  • Reviewing software requirements and preparing test scenarios
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Executing tests on software usability
  • Analyzing test results on database impacts, errors or bugs, and usability
  • Preparing reports on all aspects related to the software testing carried out and reporting to the design team
  • Interacting with clients to understand product requirements
  • Participating in design reviews and providing input on requirements, product design, and potential problems
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle



  • Serve as the first point of contact for customers seeking technical assistance
  • Quickly and accurately document caller's contact information, site, key data, and nature of problem in the ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questioning
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team




  • A Bachelor's degree in Computer Science or related field
  • Up-to-date knowledge of software test design and testing methodologies
  • Experience in IT Helpdesk/Customer Service
  • Working knowledge of test techniques and compatibility with various software programs
  • Background in software testing, debug and research/investigation of software issues
  • Ability to read software requirements and create written test plans
  • Working knowledge of programming, especially framework
  • Good understanding of Android testing
  • Excellent communication and critical thinking skills
  • Good organizational skills and detail-oriented mind-set



  • Over N240,000 monthly GROSS in addition to annual bonus of over N750,000, premium medical care and other statutory benefits




Forward all applications to’ using SWOT.26’ as subject of mail before 15th June, 2021.


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