Customer Support Executive at Smart Homes Nigeria - BA Gladiators Limited

 Employment Nigeria 14-Jul-2021 ₦Not Available ABUJA , Customer Service  


BA Gladiators Limited  - Our client, Smart Homes Nigeria, is a fast-growing certified home technology company providing security and residential technology servicing a vast clientele across Nigeria.

They are recruiting to fill the position below:

Job Title: Customer Support Executive

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

  • A home automation company is seeking a Customer Support Executive to act as the first point of contact to customers through all access channels for all enquiries.
  • The company require a Customer Support Executive who will be fully vested in the organizational success.

Duties & Responsibilities

  • Offering excellent customer service and after-sales support.
  • Overseeing the customer service process.
  • Resolving customer complaints.
  • Monitoring the work of individual representatives.
  • Conducting quality assurance surveys with customers and providing feedback to other staff members.
  • Maintaining a wealth of knowledge about products to enhance customer support.
  • Maintaining a pleasant working environment for the team.
  • Updating and managing all social media platforms.

Job Requirements
The Successful candidate will be one with:

  • A Bachelor’s Degree in Administration or a related field.
  • 1 - 3 years work experience.
  • An ability to motivate other team members.
  • An ability to prioritize tasks.
  • Good problem-solving skill.
  • A confident person.
  • An ability to maintain consistency in applying policies and processes.
  • An ability to adapt based on client’s needs.
  • An ability to communicate clearly and respectfully.
  • An ability to consider the contributions and opinions of others.
  • Must maintain positive working relationships.
  • Excellent interpersonal & written & oral communication skills.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques.
  • Previous experience in a similar role will be desirable.

Salary
N70,000 monthly (Negotiable depending on level of experience).

How to Apply
Interested and qualified candidates should:
Click here to apply online



Sorry the application deadline for this job has elapsed



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