Latest Job at Stanbic IBTC Bank for Officer Due Diligence-Foreign Transactions
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Standard Bank Group enjoys a unique reputation across the globe. Our consistent brand values of service and innovation are reflected in every one of our client relationships and financial transactions. Optimising and projecting this image of quality and advantage is the responsibility of our marketing team, who are now looking for a highly skilled online marketing specialists to join their busy team, based in Johannesburg - Head Office.
We are recruiting to fill the above position of:
Job Title: Officer Due Diligence-Foreign Transactions
Ref: 12059
Job Location: Nigeria
Position Description
- To support and assist International Business Centre (IBC) team by providing efficient and effective transaction processing that enhances quality service delivery, promotes the possibility of exceeding customers’ expectation at all times.
- In addition to minimizing operational losses as well as ensure good customer relationship at all times.
Key Responsibilities
- Answer telephone calls in a professional and positive manner as stipulated in the telephone mannerisms presentation
- Authenticate authorized account signatories and/or agents before providing any account information
- Ensure prompt and accurate update of Remedy application in respect of all tickets assigned to desk. All queries should be logged into the appropriate register/database.
- Escalate to Team Leader, Liaison & Due Diligence all long outstanding issues, sensitive customer complaints and queries that have a high monetary value/impact to the bank or the customer
- Update customers on unresolved issues and steps taken to resolve their queries. Regular feedback is to be provided to the customers updating them on the status of their queries
- Maintain up-to-date status/activity report on all collection shipment items for clients and notify al relevant parties.
- Investigate and resolve all client queries/inquiries/issues that are received via the various means
- Follow up with officers concerning all tracers, queries & inquires relating to all transactions received from offshore/foreign banks
- Attend to queries, information, etc. relating to desk in a timely and efficient manner. Escalate to Team leader where necessary and provide feedback to Team leader in all instances.
- Follow up with internal suppliers on outstanding issues to ensure timely resolution of queries
- Dispatch (Email, FAX etc) SWIFT copies of trade transactions to clients/account executives within agreed SLA's
- Provide constant feedback to Team Leader, Liaison & Due Diligence on all operational matters relating to desk
- Ensure compliance to recommendations made in Audit / Routine Control Officers reports.
- Highlight irregular practices and take corrective action whenever possible.
- Ensure the correct and timely handling of assigned responsibilities.
- Any other function as assigned from time to time
- Daily spooling & forwarding of ALL incoming SWIFT messages to SWIFT officer.
- Reduction in customer complaints.
- Ideal candidate should be willing to work outside of normal working hours.
Key performance measure
- Consistent achievement of high levels of customer service and satisfaction
- Compliance and improvement on turn- around times (TAT)
- Reduction of costs and increased throughput (output)
- Compliance to regulatory requirements governing banking practices
- Effective management and mitigation of operational risks
- Constant feedback and support to Team Leader, Liaison and Due diligence
- Error free processing-zero errors
- Proactive approach to work, willing to take responsibility, ownership and throughput.
- Required Skills and Qualifications
Qualifications
- Minimum of a second class bachelors degree in any discipline.
- Membership of relevant professional bodies would be an advantage Knowledge
- Knowledge of rules governing trade and Treasury transactions.
Knowledge
- Knowledge of the products processed in Exchange Control and Compliance.
- An extensive knowledge and understanding of the various systems used within the department.
- Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.
- Practical knowledge of how to input access and utilize information to analyze forecast trends.
- Knowledge of the applicable legislation.
- Understanding of the Bank's systems, processes and procedures.
- Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
- Broad understanding of international business operations.
- Broad understanding of problem resolution in respect of role
- Knowledge in Foreign Exchange Controls and any other guidelines
- Identify cross selling and migration opportunities and sell products/services re-actively.
- Participate in tactical sales/marketing activities as required.
- Ensure targets are met.
- Identify sales leads and forward to the business.
Required Competencies
a.) Technical competencies
- To have a deep understanding in the interpretation of various documents for different Products/Transactions in IBC.
- Capacity to work with a diverse mix of staff.
- Determining if the person calling is the genuine contact person for the customer.
- Prepared to face challenges and work under pressure
- Ability to identify trends and make recommendations to Management
b.) Personal Competencies
- Excellent interpersonal and communication skills (across the business)
- Strong customer focus and service orientation
- Creative, analytical with good problem solving skills
- Self driven, values based, innovative, independent adaptive and results orientated person
- High emotional intelligence
- Respond positively to change- be flexible, pro-actively encourage change.
- Teamwork skills - consistently promote teamwork, and add value within the team.
- Independent and energetic - Needs to be self-motivated, enthusiastic and show initiative with a sense of responsibility.
Mode of Application
Interested and qualified candidates should:
Click here to Apply online
Application Deadline: 30th August, 2013
Sorry the application deadline for this job has elapsed
