Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,
Dangote Cement Plc is the biggest quoted company in West Africa and the only Nigerian company listed among forbes Global 2000 Companies. The company currently has several cement production plants in Nigeria in addition to presence in 13 African Countries.
To consolidate its current strategic expansion drive and as part of our growing vision, Dangote Cement Plc is seeking to recruit seasoned candidates for the following vacant position in the Sale and Marketing Team.
Dangote Cement Plc is recruiting to fill the position of:
Job Title: Head, Customer Relations Management
Ref No: DCPSA002
Responsibilities
Provide leadership and direction to the customer relation management function to ensure consistent quality in service delivery, customer satisfaction and ultimately, customer retention and expansion of customer base.
Person Specification
Bachelor's degree or its equivalent in a social science or related discipline
Post graduate degree.
Certification in customer service management will be an added advantage
Minimum of five (5) years relevant experience with at least one (1) year in a middle management positions
In-depth understanding of trends, challenges, opportunities, regulation and legislation relating to the cement manufacturing industry
In-depth knowledge of DCP’s product and service offerings
Deep knowledge of customer relationship concepts, techniques and methodologies
In-depth knowledge of market/customer segmentation methodologies
Deep leadership and people management skills
Strong negotiation and relationship management skills
Deep communication, presentation and facilities skills.
Strong customer service orientation.
Mode of Application
If you meet the requirements listed above and are interested in making a career with our company, please attach your resume and personal data in EXCEL SPREADSHEET in the format shown below and send them to this email address: careers@dangotecement.com please indicate positions sought and reference Number
Excell Format
| Surname | First Name | Least Name | Gender | Date of Birth | State of Origin | GSM | E-mail | Institution Attended | Discipline | Qualification Grade & Yr | Professional Qualification(s) | Current Employer | Yrs of Postgraduate Exp. |
Please Note that the following applications will not be entertained:
Applications that do not conform to the above format
Applications not received through the e-mail address provided above
Applications that do not meet specific requirements for each positions
Application Deadline: 17th September, 2013
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