Customer Service Representative at Ofat Testimony Global

 Employment Nigeria 30-Dec-2019 ₦Not Available LAGOS , Customer Service  


Ofat Testimony Global is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location
: Lagos

Job Description

  • Managing incoming calls and customer service inquiries
  • Identifying and assessing customers’ needs to achieve satisfaction

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.

Skills & Qualification:

  • Minimum requirement OND
  • Must portray good communication skills.

    How to Apply
    Interested and qualified candidates should send their CV to: info.ofattestimonyglobal@gmail.com Using the "Job Title" as the subject of the mail.


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