Retail Sales Manager at a Luxury Fashion Brand - Owens and Xley Consults

 Employment Nigeria 23-Feb-2022 ₦Not Available LAGOS , IKOYI , Marketing and Sales   Managerial  


Owens and Xley Consults - Our client, a Luxury Fashion Brand located in Ikoyi, Lagos State, is currently recruiting suitable candidates to fill the position below:

Job Title: Retail Sales Manager

Location: Ikoy, Lagos
Employment Type: Full-time
Job Field: Sales / Marketing / Retail

Responsibilities

  • Implement best standards for providing outstanding customer service in the retail store.
  • Ensure the look and feel of the store adequately represents the brand.
  • Conduct physical count of inventory to identify coherence of stock on the shop floor with system records.
  • Coordinate the flow of goods from the stock room to the shop floor, and oversee merchandise replenishment.
  • Liaise with the C.E.O to set sales targets for the store and ensure they are met/exceeded in due time.
  • Inspire sales team (in-store and online) to meet and exceed set sales quota.
  • Conduct daily, weekly, monthly, quarterly & annual sales analyses to measure profitability and progress.
  • Monitor staff-to-customer interaction and ensure that the sales team uses refined language to communicate with customers.
  • Assist sales teams with managing objections and closing deals at the store.
  • Handle complex customer complaints with professionalism, protecting company reputation.
  • Supervise sales team efforts and demonstrate teamwork by offering timely support where required.
  • Conduct weekly sales team meetings to discuss the highs and lows of the week and strengthen team efforts for better outcomes.
  • Ensure everyone is familiar with new products and able to discuss them with shoppers.
  • Recognize and document records of top-performing products for strategic business decisions.
  • Test and appraise staff knowledge on new products, services or promotions, etc.
  • Conduct periodic customer needs assessments and recommend appropriate products & services.
  • Analyze customer behavior & position items for better reception by upselling/cross-selling.
  • Come up with initiatives for new product development where/when necessary.
  • Prepare documentation, contract, reports, and all other paperwork related to sales.
  • Represent the company in areas of public relations such as exhibitions, trade fairs, pop-up sales, etc.
  • Perform occasional assessment of sales/store staff and recommend hiring and training needs where required.
  • Advocate traditional and non-conventional sales techniques such as referral networking or customer loyalty programs that guarantee repeat purchases.
  • Liaise with sales and logistics team for timely delivery of orders to customers’ destinations.
  • Work closely with the Digital Channel Officer to drive attention to products that seem to drag.
  • Conduct periodic profit and loss analysis to determine the success of implemented strategies, improve daily operations, reduce costs and increase revenue.
  • Train the sales team to maximize sales opportunities during marketing events.
  • Collaborate with the Accountant to resolve issues arising from discrepancies in physical/system sales records.
  • Perform all other tasks assigned.

Requirements

  • Candidates should possess a Bachelor's Degree / HND qualification
  • Candidates should have 2 - 3 years experience
  • Highly professional
  • Excellent communication skills
  • Good report writing abilities.
  • Sound knowledge of traditional/non-conventional sales techniques.
  • Ability to set sales quota/targets and exceed them.
  • Proficiency in MS Office Suites.
  • Sound knowledge of POS systems & ERPs.
  • An exhaustive knowledge of the fashion industry.
  • Able to work independently and flexibly
  • Demonstrated ability to work in a fast-paced environment, contribute under pressure and meet tight deadlines
  • Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of customers
  • Adequate knowledge of implementing business processes and functions
  • Exceptional leadership, communication, and conflict management skills
  • Excellent interpersonal skills
  • Strong business acumen & strategic thinking skills
  • Capable of preparing management reports and correspondence
  • Highly organized and detailed
  • Be creative and contribute new and innovative ideas.
  • Must be female for gender balance.

Salary
N120,000 - N150,000 monthly.

 

Method of Application
Interested and qualified candidates should send an updated copy of their CV to: recruitment@owensxley.com using the Job Title as the subject of the email.



Sorry the application deadline for this job has elapsed



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