Etisalat Nigeria Recruits Manager Sales Projects, Systems and Processes
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel
Etisalat Nigeria is recruiting to fill the below position of:
Job Title: Manager Sales Projects, Systems and Processes
Job Location: Lagos,NG
Job Summary
Manage and coordinate the technical support services rendered to the sales channels.
Principal Functions
- Manage all activities relating to complaints management, service order management, after sales service, and sales and training technical support provided by the Systems and Processes team.
- Ensure prompt and efficient resolution of requests, complaints and other issues relating to sales systems and processes escalated from the Regional Sales offices and other sales channels.
- Ensure that all sales channels have all IT applications and systems required to fulfill the sales goals and provide technical support for these applications.
- Liaise with Engineering, IT, Sales, Marketing and Customer Care teams, to ensure delivery of seamless sales operations support to the sales channels.
- Participate in sales vendor selection process.
- Implement the function's work programs and plans in line with agreed upon procedures and guidelines.
- Plan and manage the human and material resources of the team to optimize performance, morale and enhance productivity.
- Provide leadership and guidance to team members and manage subordinates' performance towards the achievement of overall team objectives.
- Monitor and control the budgetary needs of the unit/function.
- Review performance/activity reports including sales performance reports from subordinates.
- Perform any other duties as assigned by the Head, Sales Projects, Systems & Processes
Qualification and Requirements
- First degree or equivalent in a relevant discipline.
- Postgraduate/professional qualification in a related field will be an added advantage.
- 6-8 years work experience, with at least three (3) years in a supervisory role.
Mode of Application:
Interested and qualified candidates should:
Click here to apply online
Note: When the page comes up click on New Jobs (Last 7 days), then click on Manager Sales Projects, Systems and Processes
Closing Date: 27th January, 2014
Sorry the application deadline for this job has elapsed
