Equinox Integrated Logistics Limited Nigeria Recruits Customer Service Executive
Employment Nigeria
01-Jan-1970
NIGERIA , NIGERIA ,
Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:
Job Title: Customer Service Executive
Job Location: Lagos
Job Description:
- Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
- Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
- Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
- Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
- Other duties related to the daily operations, as assigned.
- Liaising with the warehouse manager for inbound goods and release to clients.
- Develop rapport with the customer base, greet by name, have knowledge of account
- Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
- Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
- Answer to the queries of the customers in an ethical and informative way.
- Give appropriate and relevant information to the customers.
Requirements
- Graduate qualification required
- Customer service experience is an added advantage.
Mode of Application:
Interested candidate should send CV to: equinoxlogistics@ymail.com
Closing Date: February 25, 2014
Sorry the application deadline for this job has elapsed
