Equinox Integrated Logistics Limited Nigeria Recruits Customer Service Executive

 Employment Nigeria 01-Jan-1970 NIGERIA , NIGERIA ,

Equinox Integrated Logistics Limited Nigeria is recruiting to fill the vacant position of:

Job Title: Customer Service Executive

Job Location: Lagos

Job Description:

  • Answer inbound and outbound customer phone calls, schedule appointments, provide highly detailed information on company’s various programs and services, get back to customers in a timely manner.
  • Speak to different clients to help with any basic questions pertaining to assigned and scheduled shipment update
  • Problem resolution with customers in regard to any issues that arise in regard to future or previous shipment
  • Take incoming customer satisfaction follow-up survey calls, as well as daily customer confirmation calls.
  • Other duties related to the daily operations, as assigned.
  • Liaising with the warehouse manager for inbound goods and release to clients.
  • Develop rapport with the customer base, greet by name, have knowledge of account
  • Be responsive and timely with correspondence and problem resolution, and display a caring attitude.
  • Follow the Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Answer to the queries of the customers in an ethical and informative way.
  • Give appropriate and relevant information to the customers.

Requirements

  • Graduate qualification required
  • Customer service experience is an added advantage.


Mode of Application:
Interested candidate should send CV to: equinoxlogistics@ymail.com

Closing Date: February 25, 2014



Sorry the application deadline for this job has elapsed



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