Customer Care Representative

 Actic Beverages 15-Jul-2016 ₦100,000 - 150,000 LAGOS , Administrative  

Actic Beverages was incorporated 1n 2012 in accordance and compliance with the provisions of the Companies and Allied Matter Act 1990 of the Federal Republic of Nigeria. The company at inception aimed at providing finest quality processed Table Water, Natural Juice and fruit Drinks to each Nigerian and the neighbouring countries. It however, started with the production of high quality sachet water pouches for the local community and started the commercial production of table water from January, 2012 while the production of natural fruit juice commenced in June 2013 and other products followed subsequently

Responsibilities:

  • Attend to phone calls from customers and resolve enquiries, queries, email or other means as directed.
  • Receive all incoming emails and distribute to appropriate quarters
  • Ensure that the teams objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
  • Negotiation & Objection Handling
  • Resolves customer complaints via phone,
  • Receive all walk in customers and direct them to the appropriate department, ensure they are properly attended to.
  • Transfer all incoming call to department concern
  • Customer Relationship Management
  • Market/Competitor Knowledge
  • Will be experienced at dealing with both inbound and warm outbound calls, emails and social media correspondence.
  • Will provide support to prospective clients on enquiries and after sales services and follow up administration to ensure professionalism in services.
  • Will have the responsibility to market company products or services on all Social Media pages.
  • Good all round administrative and organizational skills.

Qualifications and Requirements:

  • HND/BSc in any discipline
  • Excellent spoken English with impressive interpersonal skills both written and verbal
  • Excellent customer relations skills
  • Must be Computer literate and internet savvy
  • Excellent interpersonal and communication skills
  • Excellent use of Microsoft office tools are required
  • Good Communication and Interpersonal Skills are required
  • Must have a passion for people, must be outspoken, have the ability to work under pressure and must be patient.
  • 1-3 years experience


Sorry the application deadline for this job has elapsed



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