Jumia Group - started operating in Africa in 2012 and since then have launched multiple successful companies, such as Jumia, Jumia Market, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs, Jumia Car, Jumia Services.
POSITION e: Training Manager - Jumia University
Responsibilities
- Responsible for analysis, design, development, implementation and evaluation of training programs to Jumia vendors.
- Create and develop interactive and impactful blended learning experiences, leveraging Instructor-led training, self-study, e-learning, social media and mobile solutions, to achieve measurable training results
- Work with the Vendor Success Team to develop and improve current training materials, practices, and delivery methodologies to ensure successful and continuous training
- Evaluate and measure effectiveness of training programs by creating formal evaluations, soliciting feedback from participants, monitoring enrollment and attendance
- Responsibility for management of all new Jumia Academy Learning Platform related topics
- Develop education materials & programs for Jumia Vendors so they have strong knowledge of Seller Centre platform.
- Develop seasonal plan & schedule of educational training, workshops, classes
- Leverage existing and develop new templates for training design and development.
- Oversee all aspects of training delivery including a rollout plan, trainer preparation and effectiveness, and logistics.
- Responsible for consolidating and coordinating overall budget planning based on future training requirement development, monitoring and monthly internal reporting and communication.
Qualification
- Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers.
- Demonstrated experience developing classroom activities and reviews, job aids, online tutorials and/or other training materials
- 4 years’ experience in a training role, covering both technical and soft skills training; experience in retail is an asset
- Expertise in developing, planning, implementing and assessing training
- Use multiple learning methods and link appropriate methods with subject matter.
- Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
- One-to-many and one-to-one communication skills in both classroom and tutorial settings.
Competencies
- Work independently with “make it happen” attitude; able to successfully operate in areas of uncertainty and ambiguity; self-starter and quick learner; calm and efficient under pressure
- Communication and interpersonal skills
- Attention to detail and quality
- Experience building strong internal relationships
- Natural curiosity, especially about technology
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